Account Manager – North America

Account Manager – North America

Location

India (Remote)

Working Hours:

5:30 PM – 2:30 AM IST (8am to 5pm EST overlap)

About Docsumo:

Docsumo is your go-to Document AI solution for streamlining business operations. We turn complex documents like bank statements, policies, and financial statements into valuable, actionable data. Our cutting-edge technology helps businesses make smarter decisions faster. We are backed by marquee investors such as Sequoia, Barclays, Fifth Wall, Common Ocean, and Techstars.

At Docsumo, we're on a mission to revolutionise how businesses handle data. We empower companies to:

• Boost efficiency by 6-10 times.
• Make quick, accurate decisions from unstructured information.
• Scale operations effortlessly through innovative technology

Role Overview

• We are seeking an experienced
• Account Manager to focus on expansion, and growth of large accounts across the North America market
• , including enterprise and mid-market customers

. This role is part of the sales organization and is responsible for driving increased product adoption within existing accounts.

You will manage and expand relationships with complex, multi-stakeholder organizations such as Nomura, SVB, Intertek

, and similar large global customers. The role requires strong stakeholder management skills, a consultative sales approach, and the ability to identify and drive additional use cases across teams.

Key Responsibilities

• Carry a quarterly & annual sales quota and pipeline generation in existing customers
• Own and grow a portfolio of large accounts (enterprise and mid-market) with a primary focus on account expansion and retention
• Build and maintain strong relationships with senior technical and business stakeholders
• , including CTOs, Engineering Leaders, and their direct reports
• Proactively engage customers through email, calls, and virtual meetings to drive adoption and uncover growth opportunities
• Understand how various teams within an organization are using the product and identify additional use cases and expansion opportunities
• Conduct solution-oriented product demonstrations tailored to different teams and stakeholder needs
• Position the product by showcasing relevant customer success stories and internal use cases
• Collaborate closely with Product, Customer Success, and Engineering teams to ensure alignment on customer needs and successful execution
• Maintain accurate account plans, expansion pipeline, and activity tracking using CRM tools
• Monitor market trends and customer requirements within the North American SaaS and technology landscape

Requirements

• 5+ years of experience in Account Management, Customer Expansion, or Sales roles within B2B SaaS
• Ability to cold call CXOs to understand customer pain points & journeys.
• Proven experience managing and expanding large accounts across enterprise and mid-market segments
• Strong ability to engage with technical stakeholders and conduct executive-level conversations
• Experience in running software demonstrations and solution discussions
• Excellent written and verbal communication skills
• , with a structured and persuasive approach
• Strong consultative selling and relationship management capabilities
• Prior experience working with North American customers and operating in EST time zones
• Comfortable working
• EST hours from India

Preferred Qualifications

• Experience with Document AI, OCR, automation platforms, or enterprise software solutions
• Exposure to regulated or complex industries such as BFSI, FinTech, or large global services organizations
• Familiarity with CRM platforms such as HubSpot, or similar tools
• Success Metrics
• Growth in account value through expanded product usage
• Increased adoption across multiple teams within the same customer organization
• Strong customer satisfaction and long-term retention
• Consistent and predictable expansion pipeline