Street Outreach Manager (Field-Based) - California

• Street Outreach Manager (Program Leadership – Field-Based)
• Salary Range: $78,000.00 – $82,000.00 annually, depending on experience, qualifications, FLSA: Exempt
• Location: Hybrid – Field Based (Regional / Multi-County)
• Schedule: Monday – Friday | 8:30 AM – 5:00 PM (flexible for events and emergency response)
• Work Structure: Hybrid with frequent field presence and regional oversight

The Street Outreach Manager leads field-based outreach operations with a dual focus on generating high-quality member referrals into CalAIM Enhanced Care Management (ECM), Community Supports (CS), and Behavioral Health (BH), while building durable, strategic relationships with community-based organizations (CBOs).

This role is accountable for outreach performance, referral pipeline development, and the establishment of trusted partnerships that drive sustained referral flow, coordinated care, and improved member outcomes.

About Pacific Health Group

At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services through programs such as ECM and Community Supports.

What This Role Looks Like (Day-to-Day Reality)

• Lead and oversee outreach operations within hiring county
• Spend time in the field supporting outreach staff, partners, and referral development
• Manage outreach performance, referral pipelines, and partnership growth
• Collaborate with ECM, CS, and Behavioral Health teams to ensure alignment and handoffs
• Track performance metrics and adjust strategies in real-time
• Build and maintain strong community presence across the county
• This role requires strong leadership, strategic thinking, and the ability to operate in fast-paced, community-based environments

What You’ll Do

• Referral Generation & Pipeline Development
• Lead outreach strategies to identify, engage, and refer ECM-, CS-, and BH-eligible members
• Set clear expectations for outreach staff related to referral targets and productivity
• Monitor referral volume, quality, and conversion rates
• Identify barriers to referral acceptance and implement corrective strategies
• Community Partnership Development (Strategic Focus)
• Establish and sustain relationships with shelters, housing providers, street medicine teams, behavioral health providers, and community organizations
• Build strategic referral pipelines that support program growth and member access
• Position Pacific Health Group as a trusted partner within the local ecosystem
• Participate in coalitions, case conferences, and coordinated outreach meetings
• Formalize referral workflows and communication pathways with key partners
• Staff Supervision & Performance Management
• Supervise and coach outreach staff with a focus on relationship-building and referral generation
• Train staff on effective community engagement and partnership development
• Conduct performance reviews tied to outreach productivity and outcomes
• Support team development and accountability
• Outreach Operations
• Oversee daily outreach activities across hiring county
• Prioritize high-impact locations and partnerships that drive sustainable referrals
• Support staff in complex field-based engagement and enrollment efforts
• Ensure outreach coverage aligns with program growth and access goals
• Program Integration (ECM, CS, Behavioral Health)
• Maintain strong knowledge of ECM eligibility pathways and Community Supports services
• Coordinate closely with care management and operational teams for seamless handoffs
• Align outreach strategies with health plan and county priorities
• Cross-County & Health Plan Coordination
• Serve as the primary contact for outreach-related referral activity (if supporting additional regions or plans)
• Participate in performance reviews and partner meetings
• Support reporting, audits, and compliance requirements
• Documentation, Data & Quality Improvement
• Ensure accurate documentation of outreach, referrals, and partnerships
• Analyze referral trends, partner performance, and outreach effectiveness
• Lead continuous improvement initiatives to strengthen referral pipelines
• How Success Is Measured
• Consistent referral volume and successful conversion into ECM, CS, and BH programs
• Strong, reliable partnerships with key community organizations
• Positive feedback from county and health plan partners
• Outreach staff performance, engagement, and development
• Growth and sustainability of referral pipelines
• Who Thrives in This Role
• Is a strong leader who can manage field-based teams
• Excels at building strategic partnerships and community relationships
• Is data-driven and performance-focused
• Is proactive, solution-oriented, and highly organized
• Thrives in dynamic, fast-paced, community-based environments
• Is passionate about improving access to care for underserved populations
• Schedule: Monday – Friday | 8:30 AM – 5:00 PM
• Work Structure: Primarily field-based with regional oversight responsibilities
• Location: Hybrid – Field Based
• This includes locations within: San Diego County
• San Joaquin County
• Equal Employment Opportunity
• Pacific Health Group, along with its divisions, is a proud Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. Our commitment is to ensure equal employment opportunities for every qualified candidate, irrespective of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by federal, state, or local laws.
• At Pacific Health Group, we recognize the importance of accessibility and are dedicated to providing reasonable accommodations for individuals with disabilities. We believe that our strength lies in our diversity, and we are committed to building a workforce that reflects the varied communities we serve. Join us in a workplace where everyone's contributions are valued and respected.
• Pre-Employment Requirements
• Employment is contingent upon the successful completion of our pre-employment process, which includes a background check and the submission of all required documentation and new hire paperwork.
• AI & Human Interaction (HI) in Recruitment
• Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.
• All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

Requirements

Minimum Qualifications

• Experience: 5+ years in community outreach, healthcare, social services, or related field
• Leadership experience supervising field-based or outreach teams
• Strong understanding of Medi-Cal, CalAIM, ECM, Community Supports, and Behavioral Health programs
• Proven experience building and maintaining community partnerships
• Strong communication, leadership, and relationship management skills
• Ability to manage multiple priorities and partnerships effectively
• Strong technical proficiency, including CRM systems, reporting tools, and documentation platforms
• Ability to analyze data and translate insights into actionable strategies
• Work Requirements
• Ability to travel extensively within hiring county
• Ability to work occasional evenings or weekends for community events
• Ability to work in a hybrid, field-based leadership role
• Reliable personal vehicle for daily work use
• Successful completion of background check (including MVR)|
• Must be able to travel up to 60-70% within the county to conduct in person visits
• Must successfully complete a Testlify skills assessment
• Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received
• Must have effective Time Management skills
• Must have internet speed of - 300+ mbps download and 25+mbps upload
• Must be proficient in technology, including documentation systems, case management platforms, and communication tools
• Must be willing to work occasional evenings and weekends as needed.