Client Service Associate

Client Service Associate (CSA)

Financial Advisor Office / Wealth Management Practice

Position Title

Client Service Associate (CSA)

Position Summary

The Client Service Associate is responsible for delivering exceptional client support and administrative services within a financial advisory practice. This role serves as a key liaison between clients, financial advisors, custodians, and internal operations teams. The CSA helps ensure a seamless client experience by managing account administration, client communications, scheduling, and operational processes while maintaining compliance with industry regulations and firm policies.

Key Responsibilities

• Client Relationship Management
• Serve as the primary point of contact for client service requests and inquiries.
• Build and maintain strong relationships with clients through professional and timely communication.
• Assist clients with account maintenance, paperwork, and general service needs.
• Coordinate client meetings and prepare meeting materials.
• Account Administration
• Process new account openings, transfers, rollovers, and account updates.
• Prepare and track client paperwork to ensure accurate and timely completion.
• Monitor account documentation and maintain organized client records.
• Assist with beneficiary changes, address updates, distributions, and other account servicing requests.
• Operations & Compliance
• Ensure all client transactions and documentation comply with regulatory and firm requirements.
• Maintain accurate records in CRM and portfolio management systems.
• Assist with compliance reviews, audits, and supervisory requests.
• Follow procedures for handling confidential client information.
• Advisor Support
• Support financial advisors with meeting preparation and follow-up activities.
• Generate reports, client summaries, and presentation materials.
• Assist with marketing events, workshops, and client appreciation activities.
• Help manage workflow priorities and operational deadlines.
• Client Communication
• Respond promptly to client emails and phone calls.
• Coordinate with custodians, insurance companies, and other financial institutions regarding client requests.
• Provide status updates on pending transactions and service requests.

Qualifications

• Required
• Associate's or Bachelor's degree preferred in Business, Finance, Accounting, or related field.
• 2+ years of client service, banking, financial services, or administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Preferred
• Experience in wealth management, financial planning, banking, or brokerage services.
• Knowledge of financial products, retirement accounts, and investment accounts.
• Experience with CRM systems such as Redtail, Salesforce, Wealthbox, or similar platforms.
• Key Competencies
• Client-focused service mentality
• Attention to detail and accuracy
• Professionalism and confidentiality
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Time management and organization
• Adaptability in a fast-paced environment