Director, Digital Identity Strategy

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Visa will accept applications for this role until at least 11-30-2026

Job Description

Job Summary

We are seeking a Director, Digital Identity Strategy to join our Global eCommerce & Digital Identity Strategy organization. Reporting directly to the VP, Global eCommerce & Digital Identity Strategy, this role will define Visa’s long‑term role in digital identity across authentication, payments, and adjacent use cases.

The Director will own the end‑to‑end identity strategic agenda, from clarifying Visa’s role in the identity ecosystem and identifying new pools of revenue and value creation, to shaping product strategy (new and existing), influencing standards, and partnering with key technology and ecosystem players.

This leader will operate at the intersection of strategy, product, and partnerships - setting a clear point of view on where Visa should play, how Visa should win, and what capabilities and products Visa must bring to the identity space.

Key responsibilities

• Define Visa’s role in digital identity by establishing a clear, enterprise‑wide point of view across authentication, payments, and emerging identity‑enabled use cases.
• Identify, size, and prioritize new revenue pools and strategic value that identity can unlock for Visa (e.g., fraud performance, sales conversion)
• Translate identity strategy into a coherent multi‑year roadmap, aligned to Visa’s eCommerce north star
• Identify and shape new identity‑led products and services Visa should launch in the next 3–5 years, developing clear product strategies and business cases in partnership with Product, Technology, and Commercial teams.
• Own the strategic direction of existing identity platforms, including Visa Device Intelligence (VDI) and Identity Graph, driving enhanced value and expanded use cases across regions and client segments.
• Partner with Product and Commercial teams to evolve positioning, pricing, and go‑to‑market approaches for identity capabilities and solutions.
• Embed identity as a horizontal capability across Visa’s broader product portfolio, including DCAP, Passkeys, and authentication products, to strengthen Visa’s eCommerce value proposition.
• Define Visa’s strategy stance on Verifiable Credentials, clarifying implications for Visa’s products and business.
• Engage with key partners and standards bodies to shape identity standards and secure critical ecosystem inputs aligned to Visa’s strategy.
• Develop clear and concise executive level communications; Influence senior global and regional stakeholders to drive alignment and decision‑making
• Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
• 
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Basic Qualifications
• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 6 years of work experience with a PhD.

Preferred Qualifications

• 12+ years of progressive experience working at the intersection of identity, authentication, payments, and/or strategy
• Strong understanding of digital identity and authentication concepts
• Proven ability to define strategic points of view, size opportunities, evaluate trade‑offs, and translate ambiguity into clear recommendations and roadmaps
• Experience shaping or influencing product strategy in close partnership with Product, Technology, and Commercial teams.
• Familiarity with ecommerce‑related products or platforms.
• Exposure to working with large technology platforms and/or participating in industry standards bodies or ecosystem forums.
• Strong executive‑level communication skills, with the ability to develop crisp, decision‑oriented materials for senior global and regional stakeholders.
• Demonstrated success operating in highly matrixed organizations, influencing outcomes without direct authority.
• Experience leading and developing small, high‑performing teams, including setting direction, coaching talent, and driving delivery.
• Comfortable operating in emerging, fast‑evolving spaces, with the ability to balance strategic rigor and practical execution.
• Information for US Applicants

For roles located in the US, the estimated salary range for this position is $203,800.00 to $ 326,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.

In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.