Field Service Technician

Job Description:

Buehler, a division of Illinois Tool Works,  is a leading manufacturer of scientific equipment and supplies for use in material analysis.  Over the past 80+ years, Buehler has established sales, manufacturing and laboratory services located throughout North America, Europe and Asia.  Comprised of world-class products and brands, such as Wilson Hardness, Buehler continues a long history of providing market-leading technology to support our customers in their sample preparation and material analysis applications.

Buehler’s parent company,  ITW, is a Fortune 200 global diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. The Company focuses on profitable growth with strong returns across worldwide platforms and businesses. The businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets.

The Field Service Technician holds full responsibility for the success of after-sales and warranty service across the Northeastern territory, which includes Main, Vermont, New Hampshire, Massachusetts, New York, Rhode Island, Connecticut, New Jersey, Delaware, Maryland, and Virginia. Operating remotely, the individual will serve as the primary point of contact and technical expert for our comprehensive portfolio of servo-hydraulic and electro-mechanical systems.

This role is critical in ensuring we achieve high levels of customer satisfaction by reinforcing our commitment to service excellence throughout the region.

• Provide remote technical support via telephone and ticketing system
• Perform routine preventative maintenance
• Troubleshooting and full diagnostics of mechanical & electrical system failures
• Provide formal service quotes to customers
• Conduct full system testing and calibrations after repairs
• Manage individual service cases regularly to meet departmental metrics and key performance indicators (KPIs)
• Manage travel schedule and expenses in line with ITW guidelines
• Support service growth with the region

Qualifications:

• Associate's degree in Electronics, Mechanical Engineering, or related field with 3–5 years of relevant experience, or High School Diploma/GED with 5–7 years of field-based experience in electronic instrumentation maintenance and troubleshooting.
• Demonstrated adherence to workplace safety standards and best practices.
• Strong diagnostic skills and ability to interpret mechanical drawings and electrical schematics.
• Proficient in using hand tools, machine tools, and precision measuring instruments.
• Excellent communication, interpersonal, and customer service skills with a professional demeanor.
• Flexible and adaptable with strong organizational skills; willing to work outside normal business hours when needed.
• Self-motivated with the ability to take initiative, work independently, and solve problems in a fast-paced environment.
• Proficiency in Microsoft Office Suite; experience with Microsoft Navision and Dynamics CRM is a plus.
• Valid driver’s license with a clean record.
• Ability to travel within the United States up to 70% of the time.
• Work Environment
• Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting.
• Must perform work from floor level to above shoulder height.
• Must be able to lift/lower/carry up to 50 pounds.
• Must climb ladders and/or scaffolds and work above floor height.
• Must crouch, stoop or squat to work inside or under equipment, or move through low headroom spaces.
• Position requires routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders.
• Additional Information: Company-paid vehicle
• 7.5% 401K match
• 4 weeks of paid time off
• 10 paid company holidays
• Recognition program
• Competitive health insurance