Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Senior Field Service Technician is responsible for performing field service activities at customer sites in a safe, efficient, and professional manner. This role focuses on troubleshooting, repairing, maintaining, and installing pumps and related mechanical equipment. The technician will diagnose equipment issues, perform preventative maintenance, manage service calls independently, and provide professional customer service while working in a variety of field environments.

Who We Are Looking For Xylem is seeking experienced, mechanically inclined professionals who are passionate about hands-on work, troubleshooting, and solving complex equipment problems in the field. We encourage individuals with backgrounds in field service, mechanical maintenance, industrial equipment, pumps, rotating equipment, diesel, hydraulics, construction, mining, or heavy equipment to apply.

Candidates with experience working with water and wastewater equipment or industrial pumping systems are especially encouraged to apply.

At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Senior Field Service Technician.

Essential Responsibilities

Perform troubleshooting, diagnostics, repair, and preventative maintenance on pumps and related mechanical equipment.

Inspect equipment, identify mechanical issues, and recommend appropriate repairs or corrective actions.

Perform routine maintenance, including oil changes, lubrication, component replacement, and equipment inspections.

Install, repair, and maintain pumping systems and associated equipment.

Maintain service parts inventory and accurately complete service reports and documentation.

Ensure all work is completed in accordance with company and customer safety standards.

Communicate professionally with customers regarding equipment condition, repairs, and maintenance recommendations.

Maintain company vehicles, tools, and equipment in good working condition.

Work independently with minimal supervision while effectively managing service calls.

Collaborate with internal teams to ensure timely resolution of customer needs.

Demonstrate accountability, professionalism, and a commitment to continuous improvement.

Qualifications

• High school diploma or GED required.
• 2–5 years of field service, industrial maintenance, mechanical maintenance, or related technical experience.
• Strong mechanical aptitude with experience troubleshooting and repairing pumps, rotating equipment, diesel-powered equipment, or other industrial machinery.
• Experience working with industrial pumping systems or water and wastewater equipment preferred.
• Previous experience in mining, industrial, construction, or heavy equipment environments preferred.
• Industry-specific certifications or licenses preferred.
• Skills
• Strong mechanical troubleshooting and diagnostic skills.
• Experience performing preventative maintenance and equipment repairs.
• Knowledge of pumps, motors, rotating equipment, hydraulics, diesel equipment, or similar mechanical systems.
• Ability to read and interpret technical manuals, schematics, and service documentation.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office and mobile technology.
• Ability to work independently while managing multiple priorities.
• Strong problem-solving and critical-thinking skills.
• Travel and Driving Requirements
• Travel to customer sites is required, with overnight travel as needed based on business needs.
• This position requires operating a company service vehicle. Candidates must have and maintain a valid driver’s license and a clean driving record that meets company standards.
• Candidates must successfully complete all required driver, DOT, medical, and background screening requirements.
• Ability to obtain required customer site clearances and safety certifications, including MSHA training and other site-specific requirements, as needed.
• Additional Requirements
• Ability to work safely in industrial environments and comply with all customer safety requirements.
• Ability to lift, carry, and move equipment and tools as required for the position.
• Ability to work outdoors in varying weather and environmental conditions.