Director, Sales Operations - Sales Programs FCC Division

The Director, Sales Programs is a senior leader responsible for designing and executing the sales programs that accelerate pipeline growth, improve seller productivity, and drive bookings performance across FCC's CT Corporation and Compliance Solutions businesses. The role sits at the intersection of sales strategy, go-to-market execution, pipeline generation, sales enablement, and marketing, and translates FCC business priorities into scalable programs with measurable commercial outcomes.

The Director partners closely with FCC Sales Leadership to identify growth opportunities, assess pipeline performance, and build targeted initiatives — new logo acquisition plays, cross-sell and expansion motions, service-to-sales programs, retention programs, and product launch support — and then brings those programs to life with frontline sales and service teams.

The role owns the end-to-end strategy, governance, and execution of FCC sales programs and ensures alignment with business unit priorities, divisional objectives, and revenue targets.

The successful candidate is strategic, data-driven, and hands-on: comfortable analyzing sales data, building executive-ready recommendations, coordinating cross-functional stakeholders, and driving field adoption. This leader serves as a trusted advisor to sales leadership and builds and develops a high-performing Sales Programs team.

Responsibilities:

• Accelerate pipeline growth, improve seller productivity, and operationalize scalable go-to-market programs that deliver measurable commercial impact across FCC. This leader defines and executes the FCC Sales Programs strategy while building, leading, and developing a high-performing team, partnering with FCC Sales Leaders to understand pipeline gaps, design targeted programs, and bring them to life with frontline sales and service teams.
• People Leadership
• Lead, coach, and develop the Sales Programs team.
• Set goals, performance expectations, and development plans; build program management capability across the team.
• Sales Programs Strategy & Execution
• Own the FCC Sales Programs strategy and roadmap, aligned to divisional bookings, retention, and organic growth targets.
• Prioritize and govern the portfolio of strategic programs; evaluate program ROI and resource allocation.
• Design and execute programs that drive measurable pipeline growth, opportunity progression, conversion, and revenue impact — including cross-sell across the FCC portfolio, service-to-sales lead programs, and new product launches.
• Scale successful programs across FCC business units and segments while allowing for business-specific flexibility.
• Continuously optimize programs based on performance insights, market conditions, and shifting business priorities.
• Pipeline & Commercial Performance
• Partner with Sales Leadership to understand pipeline gaps by segment, product, and territory and build targeted programs to close them.
• Direct analysis of pipeline health, conversion rates, seller productivity, account penetration, and customer engagement metrics.
• Establish performance frameworks, success metrics, and inspection rhythms to measure program effectiveness.
• Executive Partnership
• Serve as a strategic advisor to FCC Sales Leadership and business unit GMs.
• Influence GTM strategy using commercial insights and analytics.
• Lead program-focused executive business reviews and integrate program priorities into annual and quarterly planning.
• Provide executive visibility into program effectiveness, risks, opportunities, and expected business impact.
• Cross-functional Leadership
• Lead alignment across Marketing, Sales Strategy, Sales Enablement, Product Marketing, Customer Service, and Business Development.
• Resolve competing priorities, build executive sponsorship, and drive field adoption through enablement and change management.
• Ensure programs are integrated into operational processes, field motions, enablement content, and revenue planning.
• Governance
• Define the operating model, governance cadence, KPIs, and inspection rhythm for FCC sales programs.
• Standardize best practices, methodologies, and program delivery standards across the division.
• Ensure accountability for program execution, milestones, stakeholder engagement, and business results.

Qualifications

• Education
• Bachelor's degree required; MBA or advanced business degree preferred.
• Experience
• 10+ years of experience in Sales Programs, Sales Strategy, Revenue Operations, Sales Operations, Business Development, Demand Generation, Field Marketing, or Sales Enablement.
• 5+ years leading and developing high-performing teams.
• Proven experience designing and executing programs that generate measurable pipeline or revenue impact.
• Proven executive stakeholder management and strategic influence with senior sales leaders.
• Strong understanding of B2B sales motions, ideally in information services, SaaS, or enterprise technology serving financial services, legal, or corporate compliance markets.
• Strong analytical skills; able to interpret sales data and convert insights into practical commercial actions.
• Excellent project management skills; able to manage multiple programs, stakeholders, and deadlines across business units.
• Proficiency with CRM reporting, dashboards, and productivity tools; Salesforce and Power BI experience strongly preferred.
• Our Interview Practices
• To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.