Principal CX/UX Designer (API Developer Platform) – Hybrid (CT/ET) R0060120

Principal CX/UX Designer (API Developer Platform) – Hybrid (CT/ET) R0060120

About the Role:

As a Principal CX/UX Designer for the Tax & Accounting API Developer Platform, you will lead the design of the experiences developers use to discover, evaluate, integrate, and operate our APIs. You will make complex technical and tax and accounting capabilities clear and dependable across API contracts, documentation, developer portals, SDKs, and AI workflows. As a senior individual contributor, you will stay close to the work and lead through influence across Product, Engineering, and senior leadership.

You will also partner with teams across the company to drive consistent API patterns and standards. This role calls for deep UX expertise and the technical fluency to make sure our APIs are built around real developer needs.

Hybrid : Eight days a month we come together in the closest office ( CT/ET time zone ) within 50 miles to experience the value of connecting with colleagues. You will report to the Director, CX/UX Design • DXG | UX/CX COE and work under the leadership of the VP, User Experience Design • DXG | UX/CX COE. This role is a part of DXG | UX/CX COE Wolters Kluwer DXG U.S., Inc. ( Tax & Accounting) . Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office    | #LI-Hybrid

Division/BU About Us:   https://www.wolterskluwer.com/en/about-us/organization   https://www.linkedin.com/company/wolters-kluwer/     https://www.wolterskluwer.com/en/solutions/tax-accounting-us

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Skills :

• Experience: 10+ years in UX or product design leading complex B2B, enterprise, or developer platform products, with a portfolio that shows measurable impact.
• Developer Experience: Proven experience leading the design of APIs, developer portals, SDKs, or documentation.
• Technical Fluency: Working knowledge of API concepts such as REST, authentication, and error handling, and the credibility to shape decisions with engineers.
• Interaction Design and Prototyping: Expert in information architecture, user flows, and high fidelity prototypes (leveraging code and ai tools) for complex technical workflows.
• User Research: Deep experience leading research that shapes product strategy, from developer interviews to usability testing and data analysis.
• Design Systems: Experience defining scalable patterns and standards adopted across multiple teams.
• Influence and Mentorship: Proven ability to influence executives and technical leaders, set direction across teams, and mentor designers at every level.

Responsibilities :

• Lead the design vision and strategy for the API Developer Platform, including APIs, developer portals, documentation, SDKs, and AI tools.
• Partner with Product and Engineering early to shape API contracts and roadmap decisions around real developer scenarios.
• Lead research with developers, administrators, and partners, and validate designs through prototypes and usability testing.
• Design the full developer journey, from discovery and authentication to the first successful API call, debugging, and monitoring.
• Drive consistent API patterns across the design organization, including documentation, code examples, errors, and permissions.
• Partner with engineers through implementation and iterate based on real usage.
• Define and track measures such as time to first successful API call, adoption, and developer satisfaction.
• Use AI tools thoughtfully to speed up research and prototyping while keeping people accountable for decisions.
• Influence senior stakeholders and build alignment across product and organization lines on a durable, developer centered platform experience.
• Mentor designers and raise technical design fluency across the team.
• Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.   https://www.wolterskluwerbenefitsguide.com/welcome/
• Company Overview
• Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
• Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
• Disclaimer : The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
• Our Interview Practices
• To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.