Manager I, Finance

Job Title:

Manager I, Finance

Department:

Finance

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under general direction, this position is responsible for overseeing the accuracy and timeliness of invoicing and accounts receivable processes. The role ensures prompt resolution of billing discrepancies and account issues while maintaining strong internal controls. This position supervises a team of Accounts Receivable personnel managing large/moderately complex accounts and serves as a point of contact for resolving day-to-day interpersonal and procedural matters with immediate stakeholders.

Job Description:

Key Responsibilities:

• Manage and develop a high-performing team of Accounts Receivable personnel to ensure accuracy, timeliness, and compliance; resolve escalated billing discrepancies and drive continuous improvement in invoice quality
• Manage accounts receivable operation for larger/more complex accounts including auditing transactions, processing outstanding balances, and executing revenue adjustments. Drive reduction of aged accounts and ensure prompt resolution of discrepancies to maintain financial accuracy and efficiency
• Lead cross-functional audit and dispute resolution efforts, leveraging knowledge of internal systems to expedite documentation, validate charges, and ensure resolution completeness; facilitate resolution meetings with internal and external stakeholder
• Drive process and system enhancements by identifying inefficiencies, testing improvements, and implementing solutions that increase team effectiveness and data accuracy
• Serve as the escalation point for issues, including recurring charge discrepancies, documentation gaps, and multi-layered customer system challenges; identify underlying issues and implement sustainable actions to support long-term resolution
• Develop and manage key performance indicators (KPIs) related to receivables, team productivity, and customer satisfaction; analyze discrepancies and lead cross-functional efforts to address performance gaps
• Coordinate with internal teams to improve account profitability, provide feedback to ensure customer compliance with contractual requirements, and adjust strategies as needed to protect revenue
• Lead audit meetings with accounts to explain disputes, make adjustments as needed, ensure accurate information capture, and finalize weekly invoices; keep stakeholders informed of issues and account patterns
• Lead strategic initiatives that positively impact profitability, operational effectiveness, and customer experience; align project outcomes with business needs and communicate results to senior leadership
• Identify and resolve issues across multiple systems and platforms that may arise at any stage of the invoicing and accounts receivable workflow. Troubleshoot discrepancies efficiently to ensure seamless financial operations and timely resolution
• Leverage in-depth knowledge of the customer base to analyze payment patterns and behaviors, identify trends, enhance forecasting accuracy, and proactively mitigate potential payment delays or issues
• Support and coordinate the integration of Electronic Data Interchange (EDI), Transportation Management Systems (TMS), and third-party payment agencies to ensure seamless data exchange

Qualifications:

Minimum Qualifications:

• High School Diploma or GED equivalent, with 3-4 years of relevant experience in accounting, finance, payroll, or related field and/or military equivalent with at least 1 year of managing a team
• Preferred Qualifications: Bachelor's degree in Transportation/Logistics, Business Administration, Finance or related field with 5 years experience in business administration, finance, accounting/payroll, or transportation/logistics, or related field and/or military equivalent with at least 2 years of which being direct management experience
• This position is not eligible for employment-based sponsorship.