Finance Support Specialist

About PJ Fitzpatrick

Founded in 1980 by Pete Fitzpatrick, PJ Fitzpatrick is a leading home improvement company specializing in roofing, siding, windows, doors, gutters, and bath remodeling. With a commitment to quality craftsmanship, exceptional customer service, and a strong company culture, we take pride in helping homeowners improve and protect their homes. As a growing organization, we offer exciting career opportunities for individuals looking to join a team that values integrity, teamwork, and professional growth.

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Position Summary

Reporting to the Senior Financial Analyst, the Finance Support Specialist plays a key role in supporting PJ Fitzpatrick’s financial operations and delivering an exceptional customer experience. This position works closely with internal teams, customers, and financing partners to research financing information, resolve account-related issues, and support timely collections.

The ideal candidate is organized, detail-oriented, and an effective communicator who can manage multiple priorities while maintaining a high level of professionalism. This role offers an opportunity to contribute to the company’s continued growth while developing valuable financial and customer service skills.

Key Responsibilities

• Research, review, and communicate financing and loan information accurately and efficiently to internal team members and customers.
• Partner with customers and financing providers to investigate discrepancies, resolve issues, and ensure timely communication.
• Collaborate with Accounting, Production, and Sales teams to support collection efforts and address outstanding balances.
• Monitor and follow up on financing-related questions and unresolved issues to ensure timely resolution.
• Maintain accurate records and documentation related to customer financing and account inquiries.
• Communicate professionally and effectively with internal departments, customers, and external business partners.
• Assist with additional finance-related tasks and projects as needed.
• Represent PJ Fitzpatrick’s values and contribute to a positive, collaborative, and customer-focused work environment.
• Hours
• 8am-4:30pm Monday-Friday
• Location
• New Castle, De-This is a hybrid role
• Pay
• Salary-$42,000-$47,000 (based on experience)

Requirements

• Required Skills/Abilities: · Strong organizational and process-management skills
• · Proven ability to prioritize multiple tasks and meet deadlines
• · Intermediate to advanced computer proficiency, with a willingness to learn new systems and tools
• · Excellent written and verbal communication skills
• Education and Experience: · Proficiency with Microsoft Office applications
• · Previous customer service or financial services experience
• · Experience with Service Titan is a plus, but enthusiasm for learning is equally valued