Rooms Controller - Front Office- Full Time

About the Role

Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.

• Position Responsibilities
• Complies with all New Jersey/CCC regulatory requirements
• Adhere to established company and departmental procedures, guidelines, and policies at all times
• Facilitates communications between the various hotel/casino departments and the Front Desk
• Ensure prompt and courteous check in/check out of hotel guests
• Assist with checking rooms to verify the status of hotel reservations
• Generates, verifies, and distributes hotel reports necessary for Front Desk Operations
• Balancing guest folios and ensuring that every reservation has a valid payment method

Assisting our guests and VIP clientele with all their accommodations.

Resolve guest complaints and increase guest retention.

• Respond and assist to phone inquiries from internal and external guests
• Processing all forms of settlement methods
• Verifying team member banks at the end of the shift and reporting discrepancies
• Handle guest packages and post charges in the system
• Assist with training and developing new team members
• Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications
• Essential Functions

Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment

• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to stand for an entire shift
• Must be able to lift/push/pull up to 25 lbs

Requirements

• Computer proficiency
• Customer service experience is required
• Ability to speak, read and write in English
• High school diploma or equivalent GED preferred