Salesforce Administrator

IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care.  We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.

Our IT team is looking for a Salesforce Administrator focused to help develop their enterprise CRM capabilities. You should enjoy working with a talented team of individuals, with diverse skills and experiences, who strive to excel in delivering software solutions that help enable the organization’s strategic objectives.

The team is deeply engaged in a multi-phase transformational project to unify our Veterinary Software CRM experience within IDEXX’s enterprise Salesforce instance. You would be joining a delivery team of six individuals with a focus of leveraging Salesforce capabilities to innovate while retiring legacy systems.

In This Role:

You will perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows, custom reports, dashboards and groups.

You will develop, implement, and support enterprise custom and packaged applications and other internal software programs used by end users in the organization.  You’ll also perform a variety of systems related analytical activities to support application functionality, availability and performance.

Analyze, understand, and translate business needs into technical configurations that administrators and developers can use as guidelines for configuration and/or programming work.

Configure Salesforce to satisfy business requirements. Provide daily system/application administration. Maintain system and application backup/recovery and patching. Manage access and security of the systems and applications. Monitor and proactively support system/application capacity planning and stability.

Assess technical requirements of requests and scope for projects and communicate results to the business clients, project teams, and IT counterparts

What you will need to succeed:

3 to 5 years of experience in performing Salesforce administrator functions and working with Salesforce build tool s (e.g. Salesforce DX, Github, Github Actions  etc.).

Salesforce configuration experience.

• Experience with Sales Cloud & Service Cloud, and Experience Cloud is a plus
• Experience integrating Service Cloud with Telephony Systems (i.e. Genesys Cloud)
• Experience with Agentforce is a plus
• Demonstrated ability to work in a complex and highly-integrated Salesforce implementation

Bachelor's degree or equivalent combination of education and experience required.

Strong communication skills, both verbal and written, including the ability to translate technical subject matter to non-technical audiences

Excellent problem-solving skills as well as exceptional customer service as well as business relationship-building skills required.

Ability to work independently and within teams.

Location:  We are looking for someone to be driving distance to our Westbrook, Maine HQ, where we offer a flexible, hybrid environment of only 8 days per month on site.

What you can expect from us:

• Base annual salary target: $90000 - $100000 (yes, we do have flexibility if needed)
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k

Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.