Power Plus Operations Coordinator

C.H. Robinson is seeking Power Plus Operations Coordinators to join our Power Plus team.  In this role you will support operational tasks within our fleet management team that enable C.H. Robinson to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality and efficiency, you may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center.

This role will be based in Eden Prairie, MN.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Perform daily board management. Monitor workloads and staffing levels and assign and/or delegate work to ensure daily expectations and deliverables are met and completed with quality
• Serve as a first line of support for operations team members.
• Work directly with the account management job family to ensure exceptional service is delivered to C.H. Robinson customers
• Build relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes
• Follow through on customer and carrier requests to ensure satisfaction
• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures.
• Understand customer workflows, preferences and SOP’s and apply this knowledge to create efficient, cost-effective solutions for the customer with consistent service across all touch points
• Validate and ensure the accuracy of load data in systems to CHR, customer and carrier standards
• Utilize data and reporting to identify and improve service results in order to meet customer expectations
• Ensure customer TMS requirements are met
• Execute internal carrier offer management for specified customer(s)
• Respond to customer inquiries and provide updates related to exception management in a timely manner
• Provide ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner.
• As needed, complete operational tasks to ensure daily deliverables are met

QUALIFICATIONS

• Required: High School diploma or GED
• At least 2 years of related C.H. Robinson experience; operations experience strongly preferred
• Ability to work evenings and/or weekends (select roles only)
• For external postings only: Minimum 3 years of call center customer service or transportation/logistics experience
• Preferred: Bachelor’s degree from an accredited college or university
• Previous customer service experience in a call center or similar environment
• Understanding of C.H. Robinson systems and capabilities
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment
• Verbal and written communication
• Excellent customer service orientation
• Self-motivated with the ability to work under limited supervision
• Delegation and providing direction to others
• Providing direct feedback to others
• Time management
• Ability to prioritize well
• Attention to detail and accuracy
• We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.