Global ETF Operations & Client Service, SVP

State Street is seeking a Senior Vice President, Global ETF Operations & Client Service to lead the strategic direction, operational excellence, client servicing model, and technology transformation of our global ETF servicing platform. This executive role is responsible for delivering best-in-class service to ETF issuers, Authorized Participants (APs), asset managers, and distributors while driving operational scalability, risk reduction, and innovation across the ETF operating model.

The successful candidate will oversee ETF servicing, client onboarding, basket operations, settlements, order management, fund launches, and strategic technology initiatives while partnering closely with Product, Technology, Fund Accounting, Custody, Transfer Agency, Alpha, and Client Relationship teams to support continued growth in the ETF business.

Key Responsibilities

• Strategic Leadership
• Define and execute the vision for the global ETF servicing and operating model.
• Lead the evolution of a scalable, globally integrated ETF servicing organization across North America, EMEA, APAC, and India.
• Drive continuous improvement, automation, and simplification initiatives to support growth in ETF assets, clients, fund launches, and transaction volumes.
• Partner with executive leadership to develop long-term strategic plans and investment priorities.
• Client Service & Relationship Management
• Serve as the senior operational executive for ETF issuer relationships.
• Lead client service strategy and governance for key ETF clients.
• Oversee service reviews, KPI reporting, issue management, and escalation processes.
• Partner with Relationship Management and Product teams to identify opportunities for growth and enhanced client experience.
• Ensure consistent delivery of high-quality service and operational excellence across the client base.
• ETF Onboarding & New Business Implementation
• Lead all aspects of ETF onboarding, including new client implementations, fund launches, conversions, and product expansions.
• Establish scalable onboarding frameworks, governance standards, and implementation methodologies.
• Coordinate cross-functional teams through design, testing, launch, and production readiness activities.
• Ensure successful integration of client requirements across servicing, accounting, custody, transfer agency, and technology platforms.
• Technology & Operating Model Transformation
• Serve as the business sponsor for ETF technology strategy and modernization initiatives.
• Drive development and deployment of automation, workflow tools, exception-based processing, operational controls, and straight-through processing solutions.
• Partner with Technology, Product, and Operations leadership to define future-state architecture and strategic roadmaps.
• Champion initiatives supporting ETFGP, Fund Connect, Alpha, onboarding platforms, settlement automation, basket production, and data management capabilities.
• Promote scalable, digitized, and exception-driven operating models that reduce risk and improve client outcomes.
• Operational Excellence & Risk Management
• Maintain accountability for daily ETF servicing operations, including: Basket production
• Order management
• AP support
• Settlements
• Cash and security reconciliations
• Exception management
• New fund launches
• Establish strong control frameworks and operational governance.
• Ensure compliance with regulatory requirements, market infrastructure expectations, and internal risk standards.
• Drive root-cause remediation and sustainable process improvements across the platform.
• Talent & Organizational Leadership
• Lead and develop a global team of ETF operations, onboarding, client service, and servicing professionals.
• Build a high-performing culture centered on accountability, innovation, client focus, and continuous improvement.
• Develop leadership succession plans and organizational capabilities to support future growth.
• Foster collaboration across global locations and business units.

Qualifications

• Required Experience
• 15+ years of experience in ETF operations, custody, fund administration, transfer agency, capital markets, or asset servicing.
• Demonstrated experience leading large-scale ETF servicing and operational teams.
• Deep knowledge of ETF lifecycle processes, including basket creation/redemption, AP servicing, settlements, fund launches, and custody operations.
• Proven experience leading complex technology transformation and operating model redesign initiatives.
• Strong executive presence with experience managing senior client and industry relationships.
• Experience managing global organizations across multiple regions and time zones.
• Preferred Experience
• Knowledge of ETFGP, Fund Connect, NSCC, DTCC, Fund Accounting, Transfer Agency, Custody, and Alpha platforms.
• Experience supporting large ETF issuers and complex ETF structures.
• Background in operational risk management, regulatory oversight, and strategic business transformation.
• Success Measures
• The Senior Vice President will be responsible for: Client satisfaction and retention.
• Successful onboarding and launch of new ETF clients and funds.
• Scalability of the operating model.
• Operational risk reduction and control effectiveness.
• Technology delivery and automation outcomes.
• Productivity improvements and cost efficiency.
• Employee engagement and talent development.
• Growth and competitiveness of the ETF servicing franchise.

This role is ideal for a strategic leader capable of combining client engagement, operational excellence, and technology transformation to advance State Street's position as an industry-leading ETF service provider

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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