Product Manager, CRASH & AI

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our tech solutions:

• Reduce traffic fatalities
• Enhance pedestrian accessibility
• Empower system operators to save time & money

You’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

Who You Are:

As a Product Manager, you will lead the strategy and execution for two products. One is CRASH, our roadway safety platform for state and local agencies, which now needs to scale and become enterprise-grade. Engineering leads much of its day-to-day delivery; you own its roadmap, priorities and customer feedback, and the trade-offs between new capability and investment in scalability and quality. The other is a new AI product built on it, which you'll grow with customers into a product agencies rely on.

You'll balance both: scaling CRASH while building the new one. This role sits at the intersection of engineering, customer success, and AI. You will own the roadmap for both while working closely with the engineering, design, data science, and go-to-market teams to deliver impactful features that drive adoption and measurable customer value. Our products are data and models first, sold to state and local governments, so getting the data right matters as much as the features.

What You’ll Do

• Define and own the product vision, strategy, and roadmap for both products, including deciding what not to build and when to invest in scalability and quality over new features.
• Partner with design and engineering to deliver intuitive, high-quality user experiences
• Work with data science to define what good data and model output looks like, and how we measure it.
• For the AI product: find where AI genuinely helps agencies, validate it with customers before building, and decide with engineering when a feature is ready to ship.
• Work with engineering and data science to set the quality bar for AI features: what a correct answer is, when the product should say it can't answer, and how quality is tracked in production.
• Develop features that leverage automation and AI to reduce manual effort and improve outcomes
• Work closely with existing clients to understand their pain points and validate solutions
• Bring enterprise needs into the roadmap: reliability, security, permissions, and administration for larger agency customers.
• Establish clear success metrics (e.g., engagement rates, conversion, time saved, adoption)
• Collaborate with go-to-market teams to drive successful launches and adoption
• Required Qualifications: 5+ years of product management experience, ideally in SaaS or GovTech
• Has shipped customer-facing AI or LLM features to production, and can explain how quality was defined and measured
• Has owned the roadmap for a growing product, including trade-offs between new features and investment in scalability, reliability and quality
• Experience with complex data, analytics, or AI/ML products and GovTech or another complex compliance or technical domain (healthcare, finance, security, etc.)
• Strong understanding of user workflows and building for non-technical users at scale
• Ability to translate complex problems or client requirements into simple solutions
• Data-driven mindset with experience defining and tracking product metrics
• Uses AI tools day to day
• Comfortable in a startup-style setting with lightweight structure. You'll be one of our first PMs and will help build the product function as it matures
• Proven ability to work cross-functionally with our engineering and product teams and influence without authority
• Strong communication skills with both technical and non-technical stakeholders

Preferred Qualifications:

• Familiarity with state and local governments and/or public sector transportation
• Geospatial or mapping product experience
• Experience growing an AI product from first release to wide customer adoption
• Your Citian Advantage: Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
• 401(k) company match and monthly commuter transportation benefit
• On-site gym and free snacks in the office
• High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!
• Let's build smarter cities together! Learn more about Citian here: www.citian.co
• ** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
• Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities