Customer Service Representative (Hybrid) - 1st Shift

Work Flexibility: Hybrid

Schedule:

• 1st Shift: Mon – Fri, 8:30am – 5pm CT
• Hybrid: Onsite approx. 1x/month
• Overtime based on business needs

What you will do:

• As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.
• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
• Maintain customer pricing in systems of record, including entering contracts as required
• Implement and support Quality initiatives throughout Customer Service workflow
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

What you need:

Required

• High School Diploma or GED
• Two (2) years’ relevant work experience
• Will demonstrate minimum 50 WPM typing speed
• Ideal candidate resides within 1 hour of Wood Dale, IL location

Preferred

Experience as account representative; ERP, CRM, SAP systems

Hospital or medical field experience; hospital purchasing

United States of America Pay Ranges:

USN : $21.28 - $26.78 USD Hourly

US10 : $23.41 - $29.46 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: None

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in

response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.