Implementation Specialist - CRM

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

This role is open in all states within the United States except for: California, New York, Washington, and Colorado.

Job Summary

The Implementation Specialist - CRM plays a key role in conducting implementation activities and executing Nextech

CRM standard implementation methodology.

Remote super-user training, go-live support and post-go-live optimization.

This includes remote training calls, super user training, go-live support, and post go live optimization.

Responsibilities include issue investigation,

• creative problem solving, and training clients as well as internal staff as needed.
• All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
• Essential Functions: In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
• Client Training: Conduct client training in preparation for Go-Live events, following Nextech CRM’s standard implementation methodology.
• Complete practice assessments and workflow analysis guided by industry best practices.
• Instruct clinical and non-clinical staff on the proper use of software applications.
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
• Perform additional responsibilities as assigned based on business needs.
• Issue Resolution and Optimization: Investigate and resolve client issues during implementation and go-live.
• Identify opportunities for workflow improvement and optimization post-go-live.
• Collaboration: Partner with internal teams to ensure successful implementation and alignment with client needs.
• Communicate effectively with clients and team members to ensure alignment and satisfaction.
• Additional duties as required.
• Minimum Requirements: 3 years of experience in the Healthcare IT industry, specifically CRM software implementation
• 1 year of GoHighLevel (GHL) software experience
• Ability to cultivate strong relationships & influence behavior
• Excellent verbal and written communication skills
• Excellent time management and organization skills
• Proven ability to solve problems creatively
• Preferred Qualifications: Knowledge of or applicable experience in one of Nextech’s main medical specialties
• Knowledge of workflow of a Medical Clinic
• Understanding of HIPAA and PHI
• Technical Background in CRM or GHL
• Bachelor’s degree in related field

Flexible Time Off:

• take time off when you need it without worrying about available hours
• 11 paid holidays
• Your Day Your Way
• - Celebrate a day of cultural or social significance to you

Insurance:

• Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• Access to Linkedin Learning courses for professional development
• 100% Company-Paid Parental leave (After 6 months with the company)
• Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Nextech Luminary Peer
• Recognition Program
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment