Senior Lead - Collections & Recovery

About Pagaya

Shape the Future of Finance

Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers.

Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors.

Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.

Let's create better outcomes together!

About the Role

We are looking for a dynamic and analytical Collections & Recovery expert to join our team to help manage and develop collections and recovery strategies across Pagaya’s portfolio of lender partners. This role will work directly with our Partners to build out this function and influence a broad network of fintech lenders.

Responsibilities

• Advance close and trusting relationships with partners’ servicing & collections teams while working towards common goal of improving credit performance through economic cycles
• Develop Collections & Recovery Strategies to enhance Pagaya’s oversight and strategic roadmap across our network of partners in our core asset classes (personal and auto loans) with the objective of achieving optimal loss outcomes for varied consumer segments in the portfolio
• Design, manage, and measure collection and recovery tests/strategies that improve roll and charge-off rates, improve returns, and optimize payment programs, enhance consumer engagement and outreach, handle Debt Settlement Companies, and maximize life-time recoveries
• Build, monitor, and maintain core collections and recovery KPIs by asset class and partner
• Develop business insights collaborating with internal teams and partners, maintain roadmaps and plans, and communicate proposals to senior leaders and executive audiences
• Work cross-functionally with internal and external stakeholders to produce better business outcomes in the collections and recovery space

Requirements

• 8-10 years of experience managing Collections and Recovery strategies
• Expertise in the US Collections and Recovery space, particularly with a focus on Personal Loans and/or Auto Loans
• Intimate knowledge of the consumer credit & collections space including best practices and applicable laws and regulations, such as FDCPA, UDAAP, TCPA, and Reg F
• Experience in fintech is preferred
• Expertise in collections and recovery processes, strategies, and operations, ideally with a proven track record of building and managing:
• Payment and hardship programs strategies and optimization
• Outbound and digital channel outreach strategies
• Payment optimization
• First or second line of defense risk monitoring
• Deep knowledge of recovery channels, including debt sales, repossession, litigation, internal recovery, and third-party vendor management
• Experience in analytics and BI tools will be a plus
• Our Team
• Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs with our head quarters located in NYC and Tel Aviv.
• We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.
• Join a team of builders who are working every day to enable better outcomes for our partners and their customers.
• Our Values
• Continuously Learn
• We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
• Debate and Commit
• We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
• Dream Big and Act
• We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
• Advance Inclusion
• We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
• Be
• Accountable Together
• We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.
• More than just a job
• We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.