Client Services Manager

Client Services Manager (CSM)

Habilitation | BHA Office

Location:

1221 Kilauea Avenue, Suite 60, Hilo, HI 96720

Work model:

On-site; this is not a remote or hybrid position

Schedule:

Monday–Friday, 8:30 a.m.–5:00 p.m.

What you’ll do

• Coordinate and support the delivery of high-quality habilitation services for clients and families.
• Develop and manage a caseload while maintaining strong client, family, employee, and referral-source relationships.
• Partner with clients and families to understand needs, respond to concerns, and promote a positive service experience.
• Coordinate schedules and staffing to support consistent, reliable service delivery.
• Participate in the recruitment, onboarding, engagement, and retention of field employees.
• Provide administrative supervision, guidance, and support to field employees.
• Maintain accurate client and employee information and follow established operational processes.
• Monitor service coverage, staffing needs, and caseload activity to help the office meet its goals.
• Support effective fiscal management of the assigned caseload and contribute to responsible use of office resources.
• Collaborate with office leadership and team members to address challenges, improve workflows, and support growth.
• Communicate professionally and promptly with clients, families, employees, and internal partners.
• Uphold BAYADA’s standards for quality, compliance, confidentiality, and service excellence.
• Perform additional responsibilities as needed to support the BHA office and the people it serves.

What we’re looking for

• Required qualifications
• A customer-service mindset and a genuine interest in supporting clients, families, and employees.
• Strong organization and attention to detail, with the ability to manage multiple priorities.
• A driven, dependable, and collaborative approach to work.
• Clear written and verbal communication skills.
• Sound judgment, professionalism, and the ability to handle sensitive information appropriately.
• The ability to work on-site in the Hilo office Monday through Friday, 8:30 a.m.–5:00 p.m.

Preferred qualifications

• Experience in client services, healthcare, human services, habilitation, home care, social services, scheduling, recruiting, or office operations.
• Experience supporting people with intellectual or developmental disabilities and their families.
• Experience coordinating schedules, staffing, caseloads, or service delivery.
• Experience building relationships with employees, clients, families, referral partners, or community organizations.
• Familiarity with performance metrics, budgets, or other operational goals.
• A specific degree or professional license is not required. Relevant experience, strong customer-service skills, and the ability to learn BAYADA’s processes will be considered carefully.
• Why join BAYADA?
• At BAYADA, we are committed to helping people live safely and comfortably in the place they call home. Our work is grounded in compassion, reliability, and respect—for our clients, their families, and one another.
• As part of the Hilo team, you will have the opportunity to: Help shape a growing office and strengthen services in the local community.
• Build meaningful relationships with clients, families, and employees.
• Join a team that values accountability, teamwork, and continuous improvement.
• Grow your skills through training, support, and hands-on experience.
• Make a visible difference in the lives of the people and families we serve.
• Apply today
• If you are an organized, people-focused professional who is energized by service, relationship building, and growth, we invite you to apply for the Client Services Manager position with BAYADA’s Hilo Habilitation team.
• BAYADA is an equal opportunity employer and values the unique contributions of every individual. We are committed to creating an inclusive workplace where employees, clients, and families are treated with dignity and respect.
• As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
• BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
• BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.  Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.