Account Manager | Mid-Market

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

The next chapter of Ramp's growth runs straight through the customers we already have: 70,000+ finance teams who adopted us for one thing and haven't yet seen what the rest of the platform can do for them. That is the largest untapped growth opportunity in the company, and Account Management owns it.

This is a build role, not a maintain role. You'll carry a book of high-value customers and real latitude over how you grow it. This means deciding which plays to run, which executives to get in front of, which products to lead with. Your ceiling is set by your judgment, operating rigor and urgency. Ramp’s expansion motion is a critical part of our long-term strategy and success, and this role represents an opportunity to help define what that looks like at a world-class business.

What You’ll Do

• Own growth across a portfolio of 300+ high-value customers - retention, adoption, expansion, and net-new spend on the platform.
• Build real relationships with the finance leaders who make the decisions, and connect what they're trying to accomplish to what Ramp can actually do for them.
• Generate your own expansion pipeline. The best AMs here don't wait for a buying signal - they create the reason for the next conversation.
• Lead Executive Business Reviews that change how a customer thinks about Ramp: from one vendor in the stack to the system their finance function runs on.
• Launch new products into your book. Ramp ships relentlessly, and every launch is a reason to open a conversation you couldn't have had last quarter.
• Quarterback outcomes across implementation, product, engineering, and CX - on new deals and on escalations, where trust is either earned or lost.
• Set the standard. Account Management is still being built here. The playbooks you write and execute are the ones this team runs next year, and that level of ownership translates into more opportunities in the business.

What You Need

• Minimum 3 years of “hunter” sales experience; either new sale, or hunting within an existing book
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
• Excellent verbal and written communication skills, as well as interpersonal skills
• Organizational, project management, and time management skills
• Fluency in AI sales tooling
• Ability to self-correct based on core KPIs and innate understanding of performance
• High agency and adaptability - no two days are the same, and the only constant is change

Nice to Haves

• Bachelor’s degree from an accredited university
• Experience with financial services sales
• Experience at a high-growth startup
• Expertise in using Salesforce, Outreach, or other productivity tools