Member Specialist - New Location: Lathrop, CA

Position Summary...

What you'll do...

Join the Founding Team at Sam’s Club Lathrop!

Location:

17401 S Manthey Road, Lathrop, CA 95330

Be part of something extraordinary from day one.

Sam’s Club is opening a brand-new club in Lathrop, CA, and we’re looking for friendly, dependable, and member-focused individuals to help bring it to life. As a founding associate, you’ll have the unique opportunity to shape the member experience, build relationships, and help create a culture of excellence from the ground up.

If you enjoy helping people, solving problems, and creating a positive experience, this could be the perfect opportunity for you.

Create a Seamless and Positive Member Experience

As a Member Specialist at Sam’s Club, you’ll play a key role in delivering exceptional service at the front of the club. From assisting with purchases and returns to helping members navigate self-service technology, your support helps ensure every member has a smooth and enjoyable experience.

In this role, you’ll spend your day supporting checkout and entrance/exit areas, assisting members with purchases and questions, resolving issues, and maintaining a safe, organized environment.

What You’ll Love About This Role

• Be part of a brand-new club opening and help build something from the ground up
• Work in a member-facing role where you make a direct impact every day
• Build relationships and create positive experiences for members
• Work alongside a supportive team that values service, collaboration, and growth
• Grow your career with one of the world’s leading retailers through training and development opportunities

What You’ll Do

• Provide exceptional member service by greeting members and identifying their needs
• Process purchases, returns, refunds, and exchanges according to company policies
• Assist members with self-service technology and checkout processes
• Maintain clean, organized, and efficient checkout, entrance, and exit areas
• Verify memberships, review receipts, and support asset protection procedures
• Resolve member issues and concerns with professionalism and care
• Promote Sam’s Club products, services, and memberships
• Assist with merchandise organization, zoning, and maintaining a member-ready environment
• We’re Looking for People Who
• Are passionate about delivering excellent member service
• Have strong communication and problem-solving skills
• Thrive in a fast-paced, high-volume environment
• Are comfortable handling transactions and working with technology
• Stay calm and professional when resolving member concerns
• Adapt quickly to changing tasks and business needs
• Are available for flexible scheduling, including weekends and holidays
• Bring a positive attitude and strong work ethic
• Why Sam’s Club?
• At Sam’s Club, you’re not just starting a job; you’re building a career. As part of our founding Lathrop team, you’ll help establish the culture, set the standard for excellence, and create an experience members will remember.
• Plus, you'll enjoy competitive pay, comprehensive benefits, paid time off, career advancement opportunities, and access to Live Better U, our company-paid education program.
• Our Values
• At Sam’s Club, the way we show up every day matters. Our values guide how we work, support one another, and serve our members:
• Respect the Individual
• Strengthens the team by helping develop and mentor others; recognizes others’ contributions and accomplishments.
• Act with Integrity
• Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; and supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Serve Our Customers and Members
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short and long-term priorities, and considers how one's own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.