Victim Notification Team Lead

The Team Lead is responsible for the supervisory oversight of VNS, VOSS, and CENP Victim Notification Analysts supporting the FBI Victim Services Division (VSD). The position requires a strong understanding of federal victim notification programs, personnel management, quality assurance, and program-level reporting, and must be able to work independently with minimal Government oversight while ensuring consistent, accurate, and timely support across all VSD notification programs.

Top-Secret clearance is required.

Location:

FBI Headquarters, Washington, DC

Responsibilities:

• Oversee VNS, VOSS, and CENP analysts in a supervisory capacity
• Oversee the processing of victim contact information and case documentation
• Validate and verify case files in multiple case management systems
• Perform quality assurance and report generation when directed
• Work with CENP/VOSS/VNS program managers to update Standard Operating Procedures (SOPs)
• Provide robust and comprehensive training for new analysts
• Provide timely feedback, quality control reviews, and remedial training to correct deficiencies and ensure compliance with program standards
• Review daily logs of data imports and facilitate corrective actions as needed
• Approve data within systems as needed to ensure accuracy and appropriate data transfer
• Identify and recommend opportunities for strategic process enhancements
• Oversee day-to-day scheduling and ensure effective regional coverage plans
• Ensure the team operates cohesively and maintains a high level of customer satisfaction
• Hold regular team meetings to ensure staff compliance with customer policies and procedures
• Communicate vacancy coverage plans and backfilling updates to program management

Requirements:

• U.S. Citizenship required
• Active Top Secret security clearance (required at time of proposal submission)
• Bachelor's degree from an accredited university (four years of relevant professional experience may substitute)
• Minimum of two years of experience in a professional work environment
• One year of experience using MS Word and MS Outlook
• One year of experience using MS Excel, including spreadsheet creation, data entry/auto-fill, sorting/filtering/freezing panes, worksheet management, Text-to-Columns, and the Concatenate function
• One year of experience using MS SharePoint in a professional work environment
• Program and project management experience
• Experience preparing and delivering formal presentations to a wide audience
• At least one year of experience managing personnel
• Experience producing written documentation, including procedures and instructions
• Experience managing, tracking, prioritizing, and scheduling multiple projects simultaneously and to short deadlines
• Demonstrated ability to work independently and exercise sound judgment with minimal oversight
• Strong communication skills, with the ability to convey program details, analysis, and recommendations to personnel and all levels of management
• Preferred: Experience and proficiency building and updating Microsoft SharePoint sites in a professional work environment
• Prior experience supporting federal law enforcement, victim services, or a comparable case-management environment