Field Services Support Specialist (EEP26412)

General Role Description

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.

• Role Accountabilities
• · Evaluate and process warranty requests, replacements, and claims, expediting as necessary
• · Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
• · Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
• · Track monthly warranty costs for assigned business unit and report to manager
• · Prepare and issue Service Advices for trouble shooting to clients and field engineers
• · Maintain current safety qualifications and comply with company and client safety requirements
• · Resolve supplier product failures in a timely and cost- effective manner
• · Respond to client issues outside of standard business hours when necessary
• · Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable
• General Employee Accountabilities
• · Bring full effort to bear on tasks assigned by manager
• · Give manager best advice
• · Give earliest notice when work cannot be delivered as specified
• · Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• · Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• · Comply with all Company policies, practices, and procedures and all regulations and laws
• · Recommend viable improvements proactively
• · Ensure effective utilization of business tools and processes

Requirements

• · Bachelor’s degree in engineering technology, industrial technology, electronics technology, or related technical field or equivalent via education and/or work experience
• · 3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• · Demonstrated knowledge of power conversion and distribution transformers
• · Demonstrated presentation skills
• · Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• · Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• · Demonstrated continuous improvement in areas of responsibility
• · Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
• · Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Preferred Qualifications

• · Master of science in electrical, mechanical, or related engineering field
• · Proficiency in Japanese and English languages, both oral and written
• · Working knowledge of ISO 9001:2015 quality management standards
• · Demonstrated experience in photovoltaic inverter power generation
• Link to TMEIC Corporation Americas website
• https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
• EEO/AA/M/F/Vet/Disability Employer