Sr. Technical Program Manager, Amazon Music Technology

We are seeking an ambitious Technical Program Manager to join our Metrics and Data Platform team at Amazon Music. The Metrics and Data Platform team plays a central role in enabling Amazon Music's business decisions and software development by processing billions of streaming events and delivering the behavioral and operational metrics that teams across Music, Prime, and Retail depend on every day.

We maintain a scalable and robust data platform to support Amazon Music's business operations and growth, and collaborate closely with data producers and data consumers to accelerate innovation using data.

As a Technical Program Manager, you will own and drive multiple high-impact programs across Amazon Music. You will start by owning and curating Amazon Music's data model, serving as the central steward of how the business represents customer behaviors as data concepts. You will standardize key concepts across teams, simplify our event model to make it more intuitive and valuable, and grow the event model over time so it keeps pace with an evolving business.

A major part of this work is building GenAI tooling to automate the curation and evolution of the event model, reducing manual effort and helping the platform scale. From this foundation, you will grow to take on additional high-impact programs across Amazon Music, driving org-wide priorities as they emerge.

A successful candidate will be customer obsessed, highly analytical, adept at managing multiple complex programs simultaneously across a data-heavy organization, and energized by the opportunity to shape how an entire organization defines and uses its data.

• Key job responsibilities
• Owning and curating Amazon Music's behavioral data model, serving as the central steward for how core data concepts are defined and represented across the business
• Standardizing key data concepts across teams, driving alignment between data producers and consumers so that shared concepts are defined consistently and unambiguously
• Consulting on the design of high-quality instrumentation specifications for new products and features
• Simplifying the event model to make it more intuitive, reducing complexity and redundancy so teams can find and trust the data they need
• Evolving the event model with the business, partnering with data producers and consumers to enhance and grow coverage as new products, features, and use cases emerge

Building GenAI tooling to automate the curation of the event model, including improved attribution, automated validation, automated instrumentation specification generation, and reduced manual overhead in maintaining the model

Leading cross-org programs with central Amazon teams, including driving technical alignment and program execution with teams outside of Music (e.g., AWS, Devices, Stores), navigating ambiguity where business and architectural strategies are not clearly defined, and building consensus across organizations with competing priorities

Collaborating with cross-functional stakeholders, including engineers, product managers, business analysts, and senior leadership, to align on priorities and drive program execution

• Writing effective narratives and presenting program updates, risks, and recommendations to senior leadership
• Proactively identifying risks and removing blockers to keep programs on track
• Defining and managing program roadmaps, milestones, and goals in partnership with engineering and product stakeholders
• Identifying strategic opportunities for the Metrics and Data Platform team to expand its impact and influence across Amazon Music as part of annual planning

About the team

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture.

We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices.

Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

• Basic Qualifications
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience building and evaluating system-level technical design
• Experience developing and executing/delivering product and technical roadmaps
• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Excellence in verbal and written communication with peers and senior leaders
• Experience managing large, complex, cross-functional programs from concept to launch
• Experience driving technology decisions and strategy related to a product
• Experience identifying and mitigating program risks and removing execution blockers
• Experience with iterative, agile development methodologies
• Experience with data modeling or feature/product instrumentation
• Experience with big data technologies such as Spark, EMR, Redshift, S3, Airflow, or Kinesis
• Experience with AWS services (Lambda, Redshift, Kinesis, SQS, SNS)
• Experience with data quality frameworks, data modeling concepts, or ETL workflows
• Experience leveraging GenAI tools or initiatives to improve operational efficiency or program delivery
• Experience with data governance or compliance programs at scale
• Equal Opportunity
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 171,000.00 - 231,400.00 USD annually