Product Manager

About the Role

The Product Manager (PM) drives a cross-functional team through a discovery-to-delivery model: turning customer opportunities into validated bets, and validated bets into shipped product. This role owns the opportunity from the moment it surfaces in discovery through the review that closes out each build cycle. It includes writing the brief that locks a bet's scope and success criteria, running the team's milestone reviews, and keeping the discovery record, delivery tracker, and team knowledge base in sync.

The PM aligns product bets with strategic goals, nurtures relationships with cross-functional partners and leadership, and owns the outcome of every bet the team makes - whether it validates, invalidates, or ships.

Day to day, you'll...

Run product discovery: surface and write up opportunities in the customer's voice, tag them to the relevant part of the customer journey, and map the assumptions beneath each one by risk category (e.g. desirability, feasibility, defensibility, viability) and strength of supporting evidence

Decide whether each initiative is a validation test (to reduce uncertainty before committing) or a committed build, and defend that call to the team and to leadership

Write the brief for each initiative: the outcome hypothesis ("If we do X, we expect Y, measured by Z"), the problem statement, the assumption map, and - for validation tests - a pre-declared pass/fail/inconclusive threshold, locked before the build begins

Write user stories, requirements, and acceptance criteria that translate cleanly into tracked tickets and automated tests, and keep the definition of done clear and role-tagged across product, design, and engineering

Drive the team through a recurring build cycle: a prep phase (retro, lock scope, initial scope review) and a build phase (build, test, demo), and lead the milestone reviews - scope locked, design aligned, build validated on device with learnings captured

• Prioritize the backlog using a scoring model and bet type, balancing scope, schedule, quality, and risk across the team's opportunities
• Work daily with embedded design and engineering partners to pressure-test technical and design feasibility before a bet is locked, not after
• Bring data-driven recommendations to leadership through a clear decision framework — know when you're the one driving a decision, the one approving it, or simply informed of it
• Own the team's OKRs and the accountability for both each cycle's immediate verdict and the longer-term product outcome
• Grow your product craft alongside the team's discovery-to-delivery operating model, as well as adjacent disciplines like Agile, Lean, and DevOps
• Required Qualifications
• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
• Demonstrated decision making, analytical, and problem-solving skills
• Comfort leveraging AI tools throughout the product development lifecycle, with a curiosity for emerging technologies and ability to apply them to improve outcomes

Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills

• Introduction to formal product management methodologies
• 3 years minimum related work experience
• Proficiency with Microsoft Office software and product planning tools

Preferred Qualifications

• Experience building or contributing to AI-powered product experiences, with an understanding of how AI can enhance customer value
• Introduction to structured technology delivery/software development lifecycles
• PMP certification, or equivalent, or completed work towards PMP certification, or equivalent
• Why work for us
• At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
• That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$81,600.00 - $122,400.00/Yr.

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Responsibilities

• The Product Manager (PM) drives a cross-functional team through a discovery-to-delivery model: turning customer opportunities into validated bets, and validated bets into shipped product. This role owns the opportunity from the moment it surfaces in discovery through the review that closes out each build cycle. It includes writing the brief that locks a bet's scope and success criteria, running the team's milestone reviews, and keeping the discovery record, delivery tracker, and team knowledge base in sync. The PM aligns product bets with strategic goals, nurtures relationships with cross-functional partners and leadership, and owns the outcome of every bet the team makes - whether it validates, invalidates, or ships.
• Day to day, you'll...
• Run product discovery: surface and write up opportunities in the customer's voice, tag them to the relevant part of the customer journey, and map the assumptions beneath each one by risk category (e.g. desirability, feasibility, defensibility, viability) and strength of supporting evidence
• Decide whether each initiative is a validation test (to reduce uncertainty before committing) or a committed build, and defend that call to the team and to leadership
• Write the brief for each initiative: the outcome hypothesis ("If we do X, we expect Y, measured by Z"), the problem statement, the assumption map, and - for validation tests - a pre-declared pass/fail/inconclusive threshold, locked before the build begins
• Write user stories, requirements, and acceptance criteria that translate cleanly into tracked tickets and automated tests, and keep the definition of done clear and role-tagged across product, design, and engineering
• Drive the team through a recurring build cycle: a prep phase (retro, lock scope, initial scope review) and a build phase (build, test, demo), and lead the milestone reviews - scope locked, design aligned, build validated on device with learnings captured
• Prioritize the backlog using a scoring model and bet type, balancing scope, schedule, quality, and risk across the team's opportunities
• Work daily with embedded design and engineering partners to pressure-test technical and design feasibility before a bet is locked, not after
• Bring data-driven recommendations to leadership through a clear decision framework — know when you're the one driving a decision, the one approving it, or simply informed of it
• Own the team's OKRs and the accountability for both each cycle's immediate verdict and the longer-term product outcome
• Grow your product craft alongside the team's discovery-to-delivery operating model, as well as adjacent disciplines like Agile, Lean, and DevOps

Qualifications

• Experience building or contributing to AI-powered product experiences, with an understanding of how AI can enhance customer value
• Introduction to structured technology delivery/software development lifecycles
• PMP certification, or equivalent, or completed work towards PMP certification, or equivalent