Supervisor - University of Maryland Eastern Shore

Overview

Join our team as a Supervisor at the University of Maryland Eastern Shore

! As a supervisor in our college dining facility, you'll lead front-of-house operations, ensuring exceptional dining experiences for our campus. You'll oversee and guide a team, manage daily tasks, handle customer inquiries, and drive staff performance. Your role includes training new staff and collaborating to enhance dining efficiency. If you're passionate about hospitality and detail-oriented, we invite you to apply for the position of Supervisor and be an instrumental part of our college dining team.

Responsibilities

• Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality.
• Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction.
• Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.
• Conduct training for new and current employees on safety, service protocols, and job-specific tasks.
• Ensure compliance with food safety, health, and university policies for a safe dining environment.

Qualifications

• Proven supervisory experience in food service, showcasing leadership, team management, and organizational skills.
• Strong interpersonal and communication abilities to enhance the dining experience for staff and customers.
• Proficiency in dining facility operations, including food prep, service standards, inventory management, and compliance with health and safety regulations.
• Aptitude for problem-solving, decision-making, and maintaining smooth operations.
• Adaptability in managing staff and operations within a fast-paced dining environment, handling changing priorities and diverse situations.
• Who We Are: The University of Maryland Eastern Shore
• (UMES) is a historically Black university located in Princess Anne, Maryland, USA. Established in 1886, it has a rich history of providing education and opportunities for African American students in various fields of study. UMES offers undergraduate, graduate, and professional degree programs, and it is dedicated to fostering academic excellence, research, and community service.
• Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities.  We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/
• We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

• Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality.
• Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction.
• Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.
• Conduct training for new and current employees on safety, service protocols, and job-specific tasks.
• Ensure compliance with food safety, health, and university policies for a safe dining environment.

Qualifications

• Proven supervisory experience in food service, showcasing leadership, team management, and organizational skills.
• Strong interpersonal and communication abilities to enhance the dining experience for staff and customers.
• Proficiency in dining facility operations, including food prep, service standards, inventory management, and compliance with health and safety regulations.
• Aptitude for problem-solving, decision-making, and maintaining smooth operations.
• Adaptability in managing staff and operations within a fast-paced dining environment, handling changing priorities and diverse situations.
• Who We Are: The University of Maryland Eastern Shore
• (UMES) is a historically Black university located in Princess Anne, Maryland, USA. Established in 1886, it has a rich history of providing education and opportunities for African American students in various fields of study. UMES offers undergraduate, graduate, and professional degree programs, and it is dedicated to fostering academic excellence, research, and community service.
• Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities.  We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/
• We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.