EMPLOYEE RELATIONS COORDINATOR (40 HRS/WK DAYS)

Overview

The Employee Relations Coordinator provides administrative and operational support to the Employee Relations function. This role assists in handling employee inquiries, documentation, policy interpretation, and coordination of investigations. The Coordinator will serve as a first point of contact for employees and leaders on Employee Relations processes, ensuring consistency, compliance, and confidentiality.

Reports To : Manager of Employee Relations

Department

: Human Resources

FTE

: 1.0 FTE

Shift

: Monday through Friday, 8:30am-5:00pm

Essential Duties:

Serve as an initial point of contact for employees and leaders regarding Employee Relations policies, procedures, and processes.

Build and maintain strong relationships with internal and external stakeholders while applying an equity lens to ensure inclusivity and fairness in decision-making, communications, and partnerships.

Primary intake of employee concerns, documentation of issues, and preparation of case files.

Support the investigation process by scheduling interviews, preparing documentation, gathering evidence, and maintaining accurate records.

Draft and maintain professional correspondence, reports, and summaries related to employee relations cases.

Assist in preparing responses to internal/external legal complaints (e.g., EEOC, IDHR) and coordinate documentation for outside counsel.

Manage legal billing processes, including invoice tracking, coding, and reconciliation for employee relationsrelated matters.

Support the corrective action process related to N-95 compliance and compliance with job description requirements, including monitoring adherence, tracking corrective measures, and ensuring documentation is properly maintained.

Maintain accurate case management records and ensure strict confidentiality of employee and organizational information.

Provide support in policy interpretation and application to ensure consistency across the organization.

Assist in tracking and analyzing employee relations trends to identify opportunities for proactive interventions.

Participate in the coordination of training, policies, procedures, forms and education initiatives related to employee relations, compliance, and workplace culture.

Non-essential Duties:

Communication Skills: Excellent verbal and written communication skills for effective interaction with employees and management.

Conflict Resolution: Strong skills in mediating and resolving conflicts, fostering a collaborative work environment.

Organizational Skills: Exceptional ability to manage multiple projects, prioritize tasks, and meet deadlines.

Interpersonal Skills: Ability to build and maintain positive relationships with employees at all levels.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Responsibilities

• Required Experience: Minimum of 3 years in Human Resources, with demonstrated involvement in employee relations work.
• Preferred Experience: 2 to 4 years of experience in Human Resources.
• At least 1 year of direct involvement in investigations, policy interpretation, or workplace conflict resolution preferred.
• Experience preparing case documentation for legal or regulatory responses preferred.
• Experience working in a healthcare, higher education, or complex multi-site organization preferred.
• Strong knowledge of federal and state employment laws and regulations.
• Familiarity with EEOC, IDHR, and similar regulatory complaint processes.
• Excellent written and verbal communication skills, with the ability to draft professional correspondence and reports.
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Strong organizational and time management skills with the ability to manage multiple cases simultaneously.
• Proficiency in Microsoft Office Suite and HRIS systems.
• Required Licensure/Education: Bachelors degree in Human Resources, Industrial/Organizational Psychology or similar degree required
• Preferred Licensure/Education: Masters degree in Human Resources or a related discipline preferred.
• SHRM-CP, SHRM-SCP, PHR, or SPHR.
• Additional training or certification in workplace investigations, conflict resolution, or labor law a plus.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes:

Responsibilities

• Required Experience: Minimum of 3 years in Human Resources, with demonstrated involvement in employee relations work.
• Preferred Experience: 2 to 4 years of experience in Human Resources.
• At least 1 year of direct involvement in investigations, policy interpretation, or workplace conflict resolution preferred.
• Experience preparing case documentation for legal or regulatory responses preferred.
• Experience working in a healthcare, higher education, or complex multi-site organization preferred.
• Strong knowledge of federal and state employment laws and regulations.
• Familiarity with EEOC, IDHR, and similar regulatory complaint processes.
• Excellent written and verbal communication skills, with the ability to draft professional correspondence and reports.
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Strong organizational and time management skills with the ability to manage multiple cases simultaneously.
• Proficiency in Microsoft Office Suite and HRIS systems.
• Required Licensure/Education: Bachelors degree in Human Resources, Industrial/Organizational Psychology or similar degree required
• Preferred Licensure/Education: Masters degree in Human Resources or a related discipline preferred.
• SHRM-CP, SHRM-SCP, PHR, or SPHR.
• Additional training or certification in workplace investigations, conflict resolution, or labor law a plus.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes: