Plumbing Service Manager

Overview

Comfort Wave Home Services is seeking a Plumbing Service Manager.

Come join our growing team of creative and energetic employees who are dedicated to delivering the best customer service experience every day.

Our Plumbing Service Manager is responsible for managing daily field operations, employee training and retention, vendor relationships, and ensuring that technicians provide outstanding service to our customers.

Responsibilities

• What Will I Do?
• Develop a culture of performance excellence to encourage employment growth
• Drive plumbing department sales through training and development of field technicians
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
• Coach technicians on how to increase average ticket, closing rate and monthly truck revenue
• Provide a constant flow of product and sales training
• Promote lead generation
• Monitor and control callbacks and warranties
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction

Qualifications

• Do I Have What It Takes?
• Must maintain an active Plumbing Contractors License
• High School Diploma or equivalent; Bachelor's Degree preferred
• Service Titan experience preferred
• In-depth knowledge of Plumbing systems
• Extensive knowledge in local codes and industry standards
• Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
• Ability to build business in the private sector, as well as the public sector
• Experience and knowledge of Plumbing and Process systems for residential and commercial dwellings
• Have an understanding of general Plumbing design with have an overall general knowledge of Plumbing material costs
• Positive energy and enthusiasm to drive sales and company growth
• Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
• Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
• The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

Responsibilities

• What Will I Do?
• Develop a culture of performance excellence to encourage employment growth
• Drive plumbing department sales through training and development of field technicians
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
• Coach technicians on how to increase average ticket, closing rate and monthly truck revenue
• Provide a constant flow of product and sales training
• Promote lead generation
• Monitor and control callbacks and warranties
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction

Qualifications

• Do I Have What It Takes?
• Must maintain an active Plumbing Contractors License
• High School Diploma or equivalent; Bachelor's Degree preferred
• Service Titan experience preferred
• In-depth knowledge of Plumbing systems
• Extensive knowledge in local codes and industry standards
• Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
• Ability to build business in the private sector, as well as the public sector
• Experience and knowledge of Plumbing and Process systems for residential and commercial dwellings
• Have an understanding of general Plumbing design with have an overall general knowledge of Plumbing material costs
• Positive energy and enthusiasm to drive sales and company growth
• Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
• Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
• The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.