Seasonal Guest Services - Maggie Daley Park

• Job Title: Seasonal Guest Services – Part-Time / Non-Exempt
• Location: Maggie Daley Park, Chicago, IL
• Reports To: Facility Manager
• Position Summary

Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you’ll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you’ll assist off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience. Maggie Daley Park is open 7 days a week in all types of weather.

Rain, Snow and Sunshine. All Applicants need to be extremely reliable, dedicated and punctual. References will be checked.

Key Responsibilities

• Greet guests warmly and provide friendly, professional assistance.
• Share information about rink rules, skate rentals, park programs, and events.
• Encourage safe behavior and enforce rink policies.
• Report any incidents, injuries, or unsafe conditions to supervisors immediately.
• Fit, distribute, and collect rental skates and helmets.
• Maintain cleanliness and organization of the rental area and equipment.
• Sanitize skates and gear as needed between uses.
• Help keep warming tents, locker areas, and common spaces clean and inviting.
• Manage lines, direct guest traffic, and promote efficient flow throughout the facility.
• Assist with group activities, themed skate nights, and other park programming.
• Contribute to a festive and inclusive atmosphere during special events.
• Complete other job responsibility and duties as assigned.
• Schedule Requirements
• Starting October 1st through April 1st; this is a seasonal, part-time position
• Maggie Daley Park is open 7 days a week 8am-10pm. ALL Holidays
• Applicants must be available to work early mornings, weekdays, evenings and Weekends
• Ability to work the following Shift(s): 7:00AM-1:30PM, 10:00AM-4:30PM, 4:00PM-10:30PM.

Qualifications

• Excellent communication and interpersonal skills
• Expert knowledge in all types of sizing for hockey and figure skates, familiar with European Sizes. Ability to swap out sizes quickly without assistance
• Expert Ability to tie and lace skates quickly
• Expert Ability to use technology to check in participants
• Expert Ability to clearly and quickly explain to patrons the online reservation process
• Expert Ability to multi-task and maintain a friendly tone during chaotic busy times
• Previous experience in customer service, recreation, or events is preferred
• Commitment to delivering an inclusive and welcoming experience for all guests
• Ability to work in the cold and warm weather conditions
• AED/CPR Certified
• Reliable Transportation, in all types of weather.
• Physical Requirements
• Frequent walking and standing; occasional sitting for extended periods
• Ability to lift and move up to 30 pounds regularly
• May be required to physically assist guests in the event of a fall or emergency
• Reasonable accommodations will be made in accordance with applicable laws.
• Compensation: $20.00/hour