Suites Coordinator- Smoothie King

Responsibilities:

• Responsible for working closely with Suite Owners/Administrators to coordinate information to ensure an excellent game day experience
• Answer calls and emails in a timely manner
• Must have extensive knowledge of food and beverage menu, specials and services offered
• Provide Suite Owners/Administrators with information that requires a comprehensive knowledge of menus, company policies, practices and operations
• Responsible for updating and maintaining Quest
• Maintains Suite Owner information in a confidential manor
• Candidate must handle inquiries, requests and present information in a professional manner
• Ability to explain and answer questions about menu items, specials, company policies and operations in detail
• Must be able to quickly and efficiently enter orders into Quest
• Must be able to pull and produce appropriate reports for back of the house and front of the house on a daily basis
• Must be able to up sell in a professional manor
• Finalize any billing inquiries
• Compile information using various sources; organize reports; perform calculations, and updates as necessary
• Independently responds to inquiries, verbally or in writing,  must have the ability to work independently in a multi-tasking customer service setting
• Has frequent contact with company executives and with executive personnel outside of company
• Maintains positive public relations with inter-departmental and outside contacts at all times
• Prioritizes work to meet deadlines with minimal guidance as to established times
• Must be efficient and accurate with data entry
• Must type 40 wpm with accuracy
• May be needed in many different areas on emergency situations
• Maintain the Suites office, its equipment and supplies
• Other duties and projects as assigned

Qualifications:

• Customer service and communication skills
• Fast-paced problem-solving skills
• Build buyer/seller relationships
• Must be personable, proactive and self-motivated
• Organized and ability to jump from task to task and prioritize as needed
• Ability to work under pressure and meet deadlines
• Able to adapt to change quickly
• Punctual and dependable
• Must be able to read and maintain information
• Must be able to perform simple mathematical calculations
• Must be able to speak, read, write and understand English
• Able to move fast and act on assigned duties
• Must maintain personal hygiene and a well-groomed appearance standard
• Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
• Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time
• Finger, hand, and wrist dexterity
• 1-3 years of administrative assistant experience required
• Excellent organizational, written and verbal communication and interpersonal skills
• Strong proficiency in Word, Excel and PowerPoint required, and the ability to learn and apply varied computer programs
• Knowledge and experience working with a POS system
• High School Diploma required, associate degree preferred
• Follow and encourage your team and follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and additional job specific safety training
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
• Legends is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.