Premium Operations Supervisor

The Role:

The Operations Supervisor will be responsible for supervising all activities within the Concessions Department while maintaining a specific focus on guest experience and game day operations. This position reports directly to the Director of Concessions.

Company Overview:

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities:

• Supervise staff pre-gates and post-gates to ensure they begin operating in a timely manner.
• Oversee line management and throughput to minimize guest wait times.
• Assign locations and shift employees as needed to meet business demand.
• Oversee our Non-Profit Organization Groups Request and Organize Staff
• Provide on-the-spot coaching or corrective feedback.
• Assist with onboarding, training, and scheduling assignments for the concessions department.
• Track product usage throughout locations and reduce waste.
• Preform stand/portable audits and complete event reports.
• Monitor and enforces adherence to union policies to ensure all operational practices comply with agreements.
• Maintain health department and alcohol service regulations.
• Works cross-functionally with departments such as culinary, warehouse, HR, and premium departments to ensure successful event execution and operational efficiency.
• Other related duties assigned by direct report.
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
• Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.