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University of Nevada, Las Vegas
UNLV1-Medical District
Source: University of Nevada, Las Vegas careers · View original posting
From University of Nevada, Las Vegas's posting. “We” and “our” refer to the employer.
The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:
Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
Please note that applications must be submitted prior to the close of the recruitment.
Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or unlvjobs@unlv.edu .
Reporting to the Director of IT Operations, the Assistant Director of IT Support provides operational leadership for the Service Desk, Field Support, and Endpoint Lifecycle Management teams at the Kirk Kerkorian School of Medicine at UNLV. This position supports responsive, reliable, and customer-centered IT services for students, faculty, staff, medical professionals, and community members.
The role is responsible for setting service expectations, supporting staff development, monitoring performance, and driving improvements that strengthen the overall technology support experience. The Assistant Director works closely with the school’s associated clinical practice, UNLV Health, campus partners and IT colleagues to ensure services are efficient, consistent, and aligned with the needs of the school and UNLV Health.
The Kirk Kerkorian School of Medicine at UNLV Information Technology Department supports a wide range of services for the school and UNLV Health. The department is committed to high-quality service, collaboration, and continuous improvement in support of the school’s academic, clinical, and operational missions.
PROFILE of SCHOOL
The Kirk Kerkorian School of Medicine at UNLV is improving health outcomes in Nevada through innovative education, research, and patient care, with a strong focus on community. Fully accredited and internationally recognized for its research in areas such as brain health, Alzheimer’s disease, and lupus, the school leads advancements across a broad range of medical disciplines. Its associated practice plan, UNLV Health, serves more than 20,000 patients each month across a broad range of primary and specialty care services.
By expanding the number of medical students, residents, and fellows, the Kirk Kerkorian School of Medicine is addressing Nevada’s physician shortage and strengthening the state’s healthcare workforce.
This position provides leadership to a diverse group of IT professionals, works closely with colleagues across the university, and ensures that support services align with departmental goals, customer needs, and operational priorities.
This position requires a Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA). Five (5) years of related experience and three (3) years of supervisory/management experience.
Experience developing and implementing service delivery strategies, operational procedures, and continuous improvement initiatives.
Experience supervising, coaching, and developing technical support staff and team leads.
Credentials must be obtained prior to the employment start date.
ACCEPTED EQUIVALENCIES FOR DEGREE REQUIREMENT (Optional - delete if not applicable)
UNLV may consider additional relevant experience in place of formal education requirements:
In lieu of a bachelor’s degree, applicants may qualify with four additional years of relevant experience, or with an associate's degree plus two additional years of relevant experience.
Compensation
Salary range is $101,700.00–$116,200.00 - unable to offer more than stated salary range.
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