Manager, Information Technology – Encounters IT (Transformation & Architecture Focus)

Manager, Information Technology – Encounters IT (Transformation & Architecture Focus)

Job Summary

The Manager, Information Technology – Encounters IT is a technology leader and visionary  responsible for driving modernization, scalability, and innovation across the Encounter Management ecosystem. This role leads a cross-functional engineering team delivering encounter processing capabilities while advancing cloud adoption, modern architecture patterns, and enterprise transformation initiatives .

This position owns the end-to-end technology strategy for encounter processing platforms , ensuring reliability, compliance, and performance, while partnering closely with EDI, integration, and business teams  for seamless data exchange and regulatory submission. The role focuses on transforming legacy encounter processes into scalable, cloud-enabled, and automation-driven platforms .

Key Responsibilities

• Technology Strategy & Transformation
• Define and execute a multi-year technology roadmap  for Encounters IT aligned with enterprise digital and modernization strategy
• Lead cloud adoption (Azure/AWS), microservices, API-first, and event-driven architecture initiatives  across encounter platforms
• Drive legacy modernization and platform transformation , including re-platforming and workflow automation
• Identify and implement innovative solutions  to improve scalability, performance, and operational efficiency
• Architecture & Engineering Leadership
• Provide architectural oversight  for encounter ingestion, validation, processing, and downstream consumption
• Establish and enforce modern engineering practices  including DevSecOps, CI/CD, automated testing, and infrastructure-as-code
• Develop scalable, resilient, and secure design patterns  for high-volume transaction processing
• Ensure alignment with enterprise architecture standards and data/integration strategies
• Encounter Domain Leadership
• Own end-to-end encounter processing lifecycle  from intake through validation and readiness for submission
• Partner and collaborate closely with EDI teams  to ensure accurate, compliant transmission and submission of encounters
• Ensure adherence to state and federal regulatory requirements  across all markets
• Drive improvements in data quality, processing timeliness, and audit readiness
• Platform Reliability & Operations
• Ensure high availability, resiliency, and performance  of encounter platforms
• Accountable for production support, incident management, and operational SLAs
• Implement Site Reliability Engineering (SRE) practices  including monitoring, observability, and automation
• Delivery & Execution
• Lead delivery across Agile teams  with a mix of internal and vendor resources
• Drive predictable, high-quality execution  across projects, enhancements, and releases
• Manage vendor relationships and optimize delivery through effective governance and cost management
• Stakeholder Engagement & Collaboration
• Act as a trusted technology partner  to business, compliance, EDI, and integration teams
• Translate business needs into scalable technology solutions and transformation initiatives
• Drive cross-functional collaboration across data, integration, infrastructure, and security teams
• Talent & Leadership
• Build and lead a high-performing engineering team focused on innovation and delivery excellence
• Mentor team members on modern technologies, cloud engineering, and encounter domain knowledge
• Foster a culture of continuous improvement, accountability, and technical excellence
• Education & Experience
• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)
• 8+ years of experience in software engineering, integration, or platform development
• 3–5+ years of experience in IT leadership or management roles
• Hands-on experience with cloud platforms (Azure preferred), microservices, APIs, and distributed systems
• Strong experience in healthcare encounters, claims, or data exchange ecosystems
• Experience with modern DevOps practices (CI/CD, automation, containerization)
• Experience working with or alongside EDI/encounter submission platforms  preferred
• Hands-on or working knowledge of Edifecs (Encounter Management platform) strongly preferred
• Core Competencies & Skills
• Visionary Technology Leadership  – Ability to drive enterprise modernization and transformation
• Cloud & Modern Architecture Expertise  – Microservices, APIs, event-driven systems
• Encounter Domain Expertise  – Strong understanding of encounter workflows and compliance requirements
• Cross-Team Collaboration  – Effective partnership with EDI, integration, and business teams
• Process Transformation  – Re-engineering workflows for automation and scalability
• Engineering Excellence  – SDLC, DevSecOps, and design patterns
• Data & Integration Expertise  – High-volume data processing and interoperability
• Operational Excellence  – Reliability, SLA ownership, incident response
• Strategic Thinking  – Aligning technology with business and regulatory objectives
• Communication & Influence  – Executive-level communication and stakeholder management
• Preferred Differentiators
• Experience with cloud-native data platforms (ADF, Databricks, streaming tools)
• Exposure to advanced analytics or AI/ML for encounter quality and anomaly detection
• Experience in large-scale modernization or cloud transformation programs
• Understanding of payer/provider ecosystems and delegated encounter processing models
• Working Conditions
• General office environment; hybrid model
• Up to 30% travel