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Job opportunity
White Label Broker Support Coordinator
Austin, TX, US
Source: Park Place Finance, LLC careers · View original posting
- Employment
- full time
Employer job description
From Park Place Finance, LLC's posting. “We” and “our” refer to the employer.
Competitive Edge Lending, a division of Park Place Finance, is seeking a White Label Broker Support Coordinator to serve as a key point of contact and coordination for our white label partner program. This is not a traditional loan processing or Loan Officer Assistant (LOA) role — instead, this position bridges underwriting, our loan origination system, and our broker portal to ensure white label partners receive accurate, timely, and well-communicated support throughout the loan lifecycle.
This role is ideal for someone who thrives in a fast-paced, evolving environment and wants to help shape processes as the white label program grows.
What You'll Do:
- Support white label broker partners by coordinating loan information and status updates across underwriting, LendingWise, and our broker portal
- Accurately move and reconcile loan data between systems, ensuring conditions, approvals, and statuses stay aligned and up to date
- Serve as a responsive, knowledgeable point of contact for broker questions and communication needs
- Manage multiple loans, inquiries, and priorities simultaneously in a deadline-driven environment
- Leverage HighLevel (CRM, workflows, automation) and other tools to streamline broker communication and support processes
- Use AI tools (such as ChatGPT) and reporting tools (Excel/Google Sheets) to support day-to-day work and improve efficiency
- Identify opportunities to improve and automate existing processes rather than simply performing them manually — help build the playbook as the program scales
Requirements
- Basic understanding of mortgage lending, preferably private lending, DSCR, or RTL (Residential Transition Loan) products
- Familiarity with loan processing, underwriting conditions, and the approval process
- Strong customer service and broker communication skills, both written and verbal
- HighLevel experience preferred, including CRM, workflows, and automation
- Comfortable learning and adopting new technology and software
- Strong organizational skills with close attention to detail
- Comfortable using AI tools such as ChatGPT to support daily work
- Basic Excel/Google Sheets skills, including simple reporting
- A problem solver and self-starter who works through challenges independently before escalating
- Comfortable working in a fast-changing, still-developing environment
- Willing and eager to help build better processes and automation, not just perform manual tasks
Benefits
- WHY JOIN PARK PLACE FINANCE?
- At Park Place Finance, we invest just as much in our people as we do in our borrowers. If you're ready to accelerate your career in a collaborative, fast-paced environment where performance and innovation are celebrated — this is where you belong.
- Competitive Compensation
- 100% Company-Paid Health Insurance (Medical, Dental & Vision)
- Retirement Plan with 3% Company Match
- Entrepreneurial Culture with a Focus on Growth & Excellence
- Opportunities to Expand Skillset Across Multiple Loan Products
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Listing check
- Employer posted
- · 36 days ago
- Status
- Listed as a current opening
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