Service and Inventory Manager

Our client is a boiler, burner, and water heater service company serving commercial and residential customers across northern New Jersey. Our reputation is built on getting a technician to the customer quickly and making sure that technician arrives with the right part on the truck. We are hiring a Service and Inventory Manager to own both halves of that equation.

This is a hands-on leadership role that sits between the field and the warehouse. On any given morning you will be dispatching technicians to service calls, walking a technician through a no-heat diagnosis over the phone, pulling parts for the next installation, and placing an order with a supplier before stock runs thin.

The person who succeeds here is a heating professional first and an administrator second: someone who knows what a low-water cutoff does, knows which circulator the shop tends to burn through, and knows how to keep a crew organized without micromanaging it.

You will directly supervise the field service team and carry full responsibility for the parts and equipment inventory that keeps them productive. It is a role with real authority over scheduling, purchasing, and stocking decisions, and real accountability for response times, first-visit completion rates, and inventory accuracy.

KEY RESPONSIBILITIES

• Team and Service Management
• You will run daily operations for the service department and act as the primary technical resource for the field.
• Direct daily operations for the service technician team, including start-of-day assignments and end-of-day close-out.
• Schedule and dispatch repair, maintenance, and installation jobs, balancing emergency calls against planned work.
• Serve as the escalation point for technical troubleshooting on boilers, burners, and water heaters, supporting technicians by phone or on site as needed.
• Coach and develop technicians on diagnostic technique, workmanship standards, and customer interaction.
• Coordinate with customers and office staff on job status, timelines, and follow-up work.
• Enforce safety practices and code compliance across all field work.
• Inventory Control and Procurement
• You will own the parts and equipment inventory end to end, from stocking levels to what goes on the truck each morning.
• Track stock levels of boiler parts, burner components, water heaters, fittings, controls, and tools.
• Procure material and equipment for immediate jobs as well as for shelf stock, working with suppliers on pricing, availability, and lead times.
• Order replacement parts and equipment and track open orders through to receipt.
• Stage and prepare material and equipment for field technicians ahead of scheduled jobs.
• Conduct regular physical inventory counts and reconcile against system records.
• Prevent stock shortages on high-turn items while reducing waste, obsolescence, and overstock.
• Maintain an organized, well-labeled warehouse and shop area.

Requirements

• Required
• Working technical knowledge of hydronic and steam heating systems, including boilers, burners, water heaters, controls, and related piping.
• Prior experience supervising, leading, or coordinating a field service or trades team.
• Demonstrated experience tracking inventory, purchasing parts, or managing stock in a service, distribution, or contracting environment.
• Strong interpersonal and communication skills, with the ability to work effectively with technicians, customers, and vendors.
• Organized and detail-oriented, able to manage competing priorities in a fast-moving service environment.
• Comfortable with scheduling, dispatch, and inventory software, and with basic spreadsheet work.
• Valid driver's license and a clean driving record.
• Preferred
• Five or more years in the boiler, burner, HVAC, or plumbing trades, with a background as a service technician.
• New Jersey Black Seal low-pressure boiler operator license, HVACR license, or comparable trade certification.
• Experience with commercial boiler and burner service in addition to residential work.
• Familiarity with northern New Jersey supply houses and manufacturer distribution channels.
• Experience establishing min/max stocking levels or reorder points.