Receptionist

Summary

This position greets customers and provides information, direction, and assistance. Acts as concierge to meet specific needs of visitors. Delivers and/or coordinates with junior volunteers the delivery of flowers to patients.

Responsibilities

• (35%)*
• Greets patients, visitors, clergy, florists, vendors, and business people by providing information, direction, and assistance.
• (35%)*
• Answers the telephone in a pleasant tone. Provides accurate information with regard to hospital policy while maintaining confidentiality.
• (30%)*
• Assists patient families. Provides directions to restaurants, stores, and public facilities in Midland.
• OTHER DUTIES AND RESPONSIBILITIES: Acts as a concierge to help meet special needs of visitors.
• MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
• An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
• Certifications and Licensures
• N/A Required Education
• Education: HIGHSCHOOL DIPLOMA OR GED
• Equivalent Experience: Knowledge of medical office practices and procedures as normally acquired through 1-year experience working in the medical center or similar setting.
• Other Information
• EXPERIENCE, TRAINING AND SKILLS: Knowledge of reading, writing, mathematical and computer skills as normally acquired through completion of high school. (Knowledge of medical office practices and procedures as normally acquired through 1-year experience working in the medical center or similar setting.)
• Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
• Mandatory tuberculosis (TB) testing must be done annually.
• Mandatory Occupational Safety and Health Administration (OSHA) training must also be completed annually according to the Exposure Control Plan.
• PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS: Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
• Overall vision and hearing is necessary with or without assisted device(s).
• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
• Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
• Physical Demand Level: Sedentary.
• Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.
• Equivalent Experience and Other Comments (Education)
• Equivalent Experience: Knowledge of medical office practices and procedures as normally acquired through 1-year experience working in the medical center or similar setting.

Responsibilities

• (35%)*
• Greets patients, visitors, clergy, florists, vendors, and business people by providing information, direction, and assistance.
• (35%)*
• Answers the telephone in a pleasant tone. Provides accurate information with regard to hospital policy while maintaining confidentiality.
• (30%)*
• Assists patient families. Provides directions to restaurants, stores, and public facilities in Midland.
• OTHER DUTIES AND RESPONSIBILITIES: Acts as a concierge to help meet special needs of visitors.
• MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
• An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Qualifications

• EXPERIENCE, TRAINING AND SKILLS: Knowledge of reading, writing, mathematical and computer skills as normally acquired through completion of high school. (Knowledge of medical office practices and procedures as normally acquired through 1-year experience working in the medical center or similar setting.)
• Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
• Mandatory tuberculosis (TB) testing must be done annually.
• Mandatory Occupational Safety and Health Administration (OSHA) training must also be completed annually according to the Exposure Control Plan.
• PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS: Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
• Overall vision and hearing is necessary with or without assisted device(s).
• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
• Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
• Physical Demand Level: Sedentary.
• Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.