eCustomer Care Specialist

Overview Walk-in Wednesdays! We will be holding open interviews Wednesday, October 7 from 10am-6pm! We are located at 111 S. 1st Ave, Wausau, WI 54401. Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand.

We’re looking for great people who want to influence culture and the generation that is shaping what’s next.  Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. Come change the game with us. Apply today! We are looking to hire multiple full-time eCustomer Care Specialists, a role that is vital to our company's success.

You will be responsible for interacting with our customers through email and live chat while providing a positive customer experience through compassion and problem-solving. This position is located in our Wausau, Wisconsin office. Available schedules: Monday-Friday 11am-7pm Monday-Friday 1pm-9pm Training start date: Monday, October 26 You will attend 3 weeks of Customer Care Training Monday-Friday from either 8am-12:30pm or 4pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.

What our employees say they love most about working here: Their coworkers! The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off Responsibilities Provide customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.

Document and handle all in-store customer service issues, including responding to legal concerns Complete appropriate follow-up actions for order and service resolution, including entering customer information and notes into the order management system Speak with internal and external customers directly over the phone or via email to resolve concerns as needed Assist with customer service phone call volume as needed Qualifications Demonstrated computer proficiency, including multi-tasking and the ability to type 30+ words per minute

Excellent written and verbal communication skills Positive attitude and a solutions-oriented mindset #LI-AE1 Benefits Pay rate: $16.50 / hr 30-50% employee discount Paid time off: 8 personal days & 10+ vacation days per year, plus holidays Casual dress code – wear your sneakers to work!

Medical / dental / vision coverage 401(k) with Roth option and company match Opportunities for advancement Learning & development opportunities Education reimbursement program Life insurance Referral bonus program Recognition and appreciation initiatives

Responsibilities

• Provide customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc. Document and handle all in-store customer service issues, including responding to legal concerns Complete appropriate follow-up actions for order and service resolution, including entering customer information and notes into the order management system Speak with internal and external customers directly over the phone or via email to resolve concerns as needed Assist with customer service phone call volume as needed

Qualifications

• Demonstrated computer proficiency, including multi-tasking and the ability to type 30+ words per minute Excellent written and verbal communication skills Positive attitude and a solutions-oriented mindset #LI-AE1