Retail & Fleet Assistant Manager

Redwood Credit Union is seeking an Assistant Manager of Retail and Fleet who will form a wide variety of management and sales duties in the day-to-day sales and service leadership of the dealership. Research, locate, and sell a variety of vehicles to Business Members in the purchase of new, pre-owned, and brokered vehicles, while simultaneously providing sales management to a team Auto Sales Advisors.

Key Responsibilities

• Retail Management: o Work with sales and service team members to ensure a timely and seamless purchase process for Members and guests.
• o Demonstrate and train both service and product-knowledge standards.
• o Assist in leading regular huddles with RCUAS team members.
• o Assist in managing the CRM platform to ensure proper follow up, retention of Members and to seek out new prospective sales and Member growth.
• o Motivate, counsel, coach and monitor the performance of the RCUAS sales and service team.
• Fleet Auto Sales: o Sell vehicles to business Members.
• o Sell mechanical breakdown warranties, guaranteed auto protection coverage and other aftermarket related items.
• o Prepare paperwork for the sale of the vehicle and loan.
• o Research and solve Member problems and complaints in an accurate and timely manner.
• o Perform all functions in a security conscientious manner.
• Administrative and Support: o Assist with completion of monthly reports and other tasks as needed.
• o Create and submit invoices for payment for repairs, smog certifications and other reconditioning items on repossessed and in- stock vehicles.
• o Ensure the immediate collection of sales proceeds on each vehicle sold.
• o Lead and assist Auto Advisors to ensure sales paperwork is complete and organized.
• o Responsible for moving cars and organizing dealership lot.
• o Assure the close out of all deals sold at RCU Auto Services.
• o Manage Sales Advisor’s dealership and branch schedule, to ensure appropriate coverage.
• o Partner with Assistant Manager in tracking and forwarding internet leads to Sales Advisors.
• Other Functions: o Visit businesses and branches to promote auto buying fleet services.
• o Promote business and fleet services at community and other types of events.
• o Work in conjunction with Business Services to grow and support Business Members.
• o Assist in the continuous growth of dealer relations to enhance broker business.
• Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 21st largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• •  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 21 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

Industry leading Net Promoter Scores across the U.S.

Minimum Qualification: Knowledge, Skills and Abilities: Knowledge of automobile loans.

Knowledge of selling automobiles and/or other vehicles.

Experience and knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP), along with all aftermarket products.

Experience with DMV paperwork with the ability to complete and submit appropriately.

Ability to process vehicle sales paperwork.

Ability to collect trade-in titling documents and loan payoff information.

Excellent service skills.

Skill in the operation of a PC with word processing and spreadsheet software and internet access.

Ability to communicate effectively both verbally and in writing.

Ability to manage time efficiently and effectively.

Ability to follow through on tasks.

Ability to coordinate a variety of activities simultaneously and prioritize work.

Ability and desire to work in a team environment.

Ability to establish and maintain effective working relationships with a diverse group of people.

Ability to work weekends.

Licenses and Certifications: Ability to qualify for DMV Salesperson License.

Ability to maintain a valid California Driver’s License.

Ability to maintain a Notary certification.

Ability to maintain insurance under RCU Auto Services insurance policy.

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree, with a minimum of six years of combined experience in sales, service, and management.

Compensation: Base starting range: $88,330 to $116,379 annually + commission

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU Discounts and Perks: RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
• Physical Requirements: Ability to lift up to 20 pounds occasionally.
• Ability to bend, stoop, sit, walk, twist, turn and drive.
• Ability to use a computer keyboard and calculator.
• Work environment is a combination of indoors and outdoors.
• *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
• Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
• We are an Equal Opportunity Employer