AI Agent Designer

About the Role

PalUp is building an AI sales agent for merchants. Most agent work gets judged on how a demo feels — ours doesn't. There's no agent framework here waiting for you to fill in. You'll run it end to end yourself: watching how real shoppers behave, research, prompt design, implementation, and verification.

What You'll Do Every Day

• Build the agent's core capabilities end to end.
• From understanding what merchants and shoppers actually need, through design and implementation, to verifying the result once it's live.
• Ship fast with Claude Code.
• You'll lean heavily on Claude Code to turn complex agent logic into working product in hours.
• Refine the experience from several angles.
• The merchant's, the shopper's, and the commercial outcomes. The same design decision often has three different right answers depending on which one you're looking through.
• Make the agent measurably better over time.
• Iterate against what the control group actually shows, not against how it feels.
• Who We're Looking For Claude Code is how you build.
• Not an occasional assist — it's your default way of turning an idea into working software.
• You've built or improved an AI agent in practice
• — a sales agent, a customer success agent, or any autonomous agent. You're fluent in one or more of: prompt engineering, RAG, agent architecture, tool use, multi-agent orchestration.
• You have a track record of getting things done.
• It doesn't have to be code — it might be a business you got off the ground, a community you grew to real activity, or a system you designed that made something run smoothly. What matters is evidence that you find a way when there's no playbook.
• You communicate clearly.
• Designing an agent is thinking in language: if your instructions are vague, so is the agent.
• You're very curious.
• When something an Agent does doesn't make sense, you keep digging and testing until you understand it — because you want it to be better.
• You want real ownership.
• You want to build this agent as your own product, not execute someone else's spec.