Billing Specialist

Join a Team That's Fighting for New Mexico

Parnall Law Firm isn't just the largest personal injury firm in New Mexico — we're a team of passionate advocates dedicated to standing up for clients when they need it most. And we want you helping maximize recovery for our clients at our best.

We're hiring a skilled and detail-oriented Billing Specialist to play a key role in ensuring providers submit bills accurately, insurance carriers pay promptly, and clients receive every dollar they're owed as quickly as possible. If you're a motivated professional who leads with integrity, thrives in a collaborative environment, and takes pride in the kind of precise, persistent work that makes a real difference for injured clients — read on.

Why You'll Love Working Here

We take care of our people. Parnall Law has been recognized as one of Albuquerque's best places to work year after year — and that's no accident. Here's what you can look forward to:

• $16/hour + consistent bonuses
• — your dedication and growth get recognized
• Full benefits package
• — comprehensive health, dental, and vision insurance
• Life & long-term disability insurance
• — because we've got your back

401(k) plan

• — we help you build a future, not just a paycheck
• Generous PTO + select paid holidays
• — real time off to recharge and reset
• Annual company goal trip
• — when the team wins, everyone celebrates together
• A positive, fulfilling environment
• — where learning, growing, and supporting one another are part of the culture
• Comprehensive training provided
• — we'll set you up for success from day one

What We're Looking For

• 1+ year of experience in billing, collections, accounts receivable/payable, bookkeeping, or legal experience
• Experience reading or reconciling invoices, statements, or ledgers a plus
• Familiarity with insurance terminology (EOBs, claims, co-pays) is a plus
• Comfort working with numbers, invoices, or basic bookkeeping
• Excellent communication skills, verbal and written
• Strong advocacy for clients and against pushy insurance representatives or medical providers
• Confidence and motivation to exceed expectations
• Professional attire and demeanor
• Desire to learn, develop, and motivate team members
• Team player with the ability to adapt in a rapidly changing environment
• Please note: Applicants must submit a resume showing their complete work history since graduation, with employer names and dates for each role. Partial work histories will delay your candidacy.

What You'll Do

• As a Billing Specialist at Parnall Law, you are a critical advocate for our clients behind the scenes — ensuring every provider bill is submitted correctly, every insurance carrier pays on time, and every client walks away with the maximum possible recovery.
• MISSION STATEMENT
• The mission of the Billing Specialist is to ensure all providers submit their bills to health insurance or automobile (MedPay) insurance in a timely manner and further ensures the proper insurance carriers pay the provider bills in a timely manner, maximizing the net recovery for the client. Further, the Billing Specialist will verify all provider balances in a timely manner so that the settlement funds can be distributed to the client as soon as settlement funds are received.
• Making justice count, down to the last cent.
• RESULTS / OUTCOMES
• (What you must get done.)
• Attend firm-wide huddle every Monday at 8:00 AM
• Attend daily team mini huddles Tuesday through Friday at 8:00 AM
• Attend biweekly meetings with Team Lead fully prepared with supporting data to review individual metrics and create biweekly goals
• Open all subrogation claims within 14 days of the signed retainer
• Submit Med Pay and Health Insurance information to all treating providers within 30 days of being retained
• Submit Med Pay and Health Insurance information to all treating providers when providers are updated by Case Manager, within 15 days of new provider information
• Request final health insurance and Med Pay ledgers within 7 days of the client finishing treatment and being moved to Prep
• Verify all required outstanding medical balances within 7 days when a case moves into negotiations
• Verify any outstanding medical balances within 5 days of a case being settled
• Maintain a biweekly activity level of 1,000 or more in SmartAdvocate
• Ensure overdue tasks never exceed 60
• DUTIES / RESPONSIBILITIES
• Follow up with all providers after providing Med Pay and health insurance information to ensure bills are being properly submitted to the proper carrier
• Maintain accurate records of all bills, payments, adjustments, and remaining balances to facilitate negotiating discounts by disbursement staff, paralegals, and attorneys — maximizing recovery for our clients
• Coordinate benefits with available insurance including but not limited to Med Pay, health insurance, Medicaid, Medicare, Veterans Benefits, and other federal and state programs
• Open claims and submit necessary documents for Medicare and Tricare benefits
• Maintain the client's Medicare portal
• Answer incoming calls via the First Call Group
• Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape
• Follow and maintain all firm policies and procedures
• REPORTING RELATIONSHIP
• Reports directly to Settlement Department Team Lead
• Secondary reporting to Settlement Director

This position is available remotely for candidates living outside the following metro areas: Albuquerque, Rio Rancho, Bernalillo, Los Lunas, Belen, Bosque Farms, Edgewood, Moriarty, Santa Fe, and Roswell. Candidates within these areas should inquire about in-office requirements.