Server/Bartender - Courtyard Marriott Downtown Memphis

The Courtyard by Marriott Memphis Downtown is seeking an energetic, dependable, and guest-focused

Full-Time Server/Bartender to join our Food & Beverage team.

This position supports both our Bistro/Bar and Banquet Operations

. The Server/Bartender is responsible for providing friendly and efficient food and beverage service, preparing and serving alcoholic and non-alcoholic beverages, processing guest transactions, and assisting with meetings, banquets, receptions, and other hotel events.

The ideal candidate enjoys interacting with guests, works well in a fast-paced environment, and is willing to jump in wherever needed to help create an excellent guest experience.

Key Responsibilities

• Bistro & Bar Service
• Greet guests promptly and provide friendly, attentive service.
• Take food and beverage orders accurately and enter orders into the POS system.
• Prepare and serve beer, wine, cocktails, and non-alcoholic beverages according to established recipes and standards.
• Serve Bistro food and beverages in a timely and professional manner.
• Provide guests with information regarding menu items, beverages, and hotel offerings.
• Check identification and follow all applicable laws and hotel policies regarding alcohol service.
• Process cash and credit card transactions accurately.
• Maintain accurate guest checks and properly close out transactions at the end of each shift.
• Maintain a clean, organized, and well-stocked bar and Bistro service area.
• Complete opening, closing, and side-work responsibilities as assigned.
• Restock beverages, glassware, supplies, and other service items as needed.
• Banquets & Events
• Assist with food and beverage service for hotel meetings, banquets, receptions, and special events.
• Review event details and banquet event orders as directed by management.
• Set up banquet rooms, beverage stations, bars, buffets, and service areas according to event requirements.
• Serve food and beverages professionally and efficiently during events.
• Provide bartending service for banquet functions when required.
• Monitor guest needs throughout events and respond promptly to requests.
• Assist with clearing tables, resetting event spaces, and banquet breakdown following functions.
• Work closely with kitchen and banquet team members to ensure smooth and timely service.
• Guest Service & Teamwork
• Create a welcoming and positive experience for hotel guests and event attendees.
• Anticipate guest needs and respond promptly and professionally to requests.
• Handle guest concerns appropriately and involve management when necessary.
• Work cooperatively with hotel leadership teams.
• Maintain professional appearance and behavior at all times.
• Assist other team members and departments when business needs require.
• Cleanliness, Safety & Compliance
• Maintain clean and sanitary food and beverage service areas.
• Follow all food safety, sanitation, and health department requirements.
• Follow all applicable alcohol-service laws and company policies.
• Properly store and secure alcoholic beverages and bar supplies.
• Monitor inventory and communicate product or supply shortages to management.
• Follow hotel procedures regarding cash handling, credit card transactions, and alcohol controls.
• Report safety hazards, equipment problems, guest incidents, or other concerns promptly to management.

Qualifications

• Previous serving, bartending, restaurant, hotel, banquet, or hospitality experience preferred.
• Bartending experience and knowledge of basic beer, wine, and cocktail preparation preferred.
• Strong guest-service and communication skills.
• Friendly, professional, and outgoing demeanor.
• Ability to multitask and remain organized during busy service periods.
• Ability to accurately handle cash and credit card transactions.
• Dependable attendance and punctuality are essential.
• Ability to work independently and as part of a team.
• Must meet all state and local requirements for serving alcoholic beverages.
• Food-handler and/or alcohol-service certification may be required.
• Ability to remain professional when handling difficult or demanding guest situations.
• Physical Requirements
• Ability to stand and walk for extended periods.
• Ability to carry trays containing food, beverages, glassware, and dishes.
• Ability to bend, reach, lift, and carry supplies throughout the shift.
• Ability to safely lift approximately 25–40 pounds as needed.
• Ability to work in a fast-paced restaurant, bar, and banquet environment.
• Because the hotel operates seven days a week and provides both Bistro and banquet service, candidates must have scheduling flexibility.
• Morning, evening, weekend, and holiday availability may be required based on hotel occupancy and scheduled events.
• If you enjoy meeting new people, staying busy, and working in an environment where every day can be a little different, we’d love to hear from you.
• Courtyard by Marriott Memphis Downtown is an Equal Opportunity Employer.