Engineering Lead, Strategic Deployments

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

Decagon's Strategic Deals are with the largest companies in the world. Each one puts a Decagon agent in front of millions of users, fielding hundreds of millions of conversations a year. These deals are won on technical execution: hard problems without an off-the-shelf answer, latency and reliability constraints at real scale, and requirements that push the product into new territory.

You'll own the technical build for 1–3 Strategic Deals end-to-end, operating like the founding CTO of each. You'll work directly with the customer’s senior engineering and product leaders to figure out what they need for the deal to be successful.

From there, you decide what Decagon should build, ship it, and productionize it so it benefits every customer, not just this one. You're across every technical workstream on the deal, from infrastructure and the agent build to model evaluation, research, and the reliability work that makes it production-grade. You sit at the center of product strategy: your decisions shape not only each deployment, but also the feature set that gets reflected in the product itself.

• In this role, you will
• Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization
• Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations
• Identify technical risks early and de-risk them before they threaten the deal
• Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product
• Set technical direction, own delivery, and mentor the engineers on your team
• Your background looks something like this
• A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering
• Strong appetite for customer-facing work
• Comfort owning high-stakes accounts with significant ambiguity
• The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure
• Bonus: experience productionizing agentic systems