Technical Customer Success Manager

ABOUT DURANTA

Duranta is an applied research lab actively redefining how industries interact with the physical world through Artificial Spatial Intelligence. Our flagship foundation computer vision model, Aidan, measures and understands the world in 4D. Duranta’s founding team have built unicorns, had successful exits and published groundbreaking research within the field of computer vision.

We are seeking our first, Technical Customer Success Manager. We are looking for someone who loves people, loves technology, and loves helping people adopt cutting edge technology. This is a hands on role: you will onboard sophisticated customers that need help with setting up complex workflows, as well as successful entrepreneurs making their first foray into adopting modern AI tools.

This is a brand new role that requires you to help build the plane while flying it: at any moment you might be working through issues a customer may face, developing training content, or helping implement and improve our internal systems.

RESPONSIBILITIES AND FOCUS AREAS

• Close: Exceed monthly and quarterly sales and revenue targets.
• Build: Design, implement, and iterate on a repeatable, scalable go-to-market infrastructure from the ground up.
• Champion: Command the room at industry events and trade shows. You will be the face of spatial AI for industries transitioning from analog to hyper-advanced tech.

WHAT WE ARE LOOKING FOR

• A Track Record of Success: 5+ years of relevant customer success or sales experience within the software industry.
• The Builder's DNA: Proven, hands-on experience implementing agentic or classic customer success infrastructure. You know how to take a blank canvas and build a scalable customer success motion.
• Technical Fluency: The rare ability to understand technical products and customer needs and translate cutting-edge AI into undeniable business value.
• Fearless Engagement: You thrive in the trenches. You possess a genuine love for the unglamorous work of an early stage customer success motion.
• THE DURANTA DNA: HOW WE WIN
• Speed is the Essence: In startup land, speed isn't just important; it is our primary weapon. We move with extreme urgency.
• Assume Positive Intent (API): We operate with ruthless efficiency but absolute trust. Assuming positive intent accelerates collaboration, eliminates friction, and makes winning a lot more fun.
• Build Something Beautiful: We aren't just moving metrics; we are crafting a beautiful product, building a world-class company, and designing a flawless sales culture.
• Expect peak performance: We hold ourselves and each other to the highest standards.