Documentation Operations Lead

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Responsibilities

• Triage documentation requests — scope with stakeholders and assign work to writers.
• Own sprint planning and manages backlog in an agile environment.
• Set and track deadlines that align with product release schedules and engineering milestones.
• Maintain visibility into writer capacity, level workloads across the team, and flag resourcing risks early.
• Apply a light-touch coordination framework to early-stage R&D products, with a clear path for graduating them to full sprint management.
• Build and maintain reporting for ticket age, burndown, completion rate, sprint velocity, doc coverage, and overall backlog health.
• Manage publication and administrative workflows from review through delivery.
• Manage the documentation review flow in GitHub. Review and merge pull requests, follow up with stakeholders to review, close out sprint milestones. keep work moving toward delivery.
• Maintain the develop branch and prepare main for publication.
• Create and manage publication tags.
• Manage docs deployment (CI/CD pipeline).
• Create and publishes the changelog, keep version tracking and document records current across products.

Qualifications

• Scrum master experience (or equivalent agile delivery ownership), in addition to 5–7 years in technical writing, content operations, content management, or a closely related field.
• Demonstrated ability to plan and manage content sprints in an agile or scrum environment.
• Strong organizational skills with experience managing backlogs, intake processes, and cross-functional timelines.
• Proficiency with a docs-as-code workflow in GitHub.
• Proficiency with issue tracking and reporting in Linear (or an equivalent tool), including building burndown, velocity, and backlog-health metrics.
• Experience collaborating with engineering, product, and program teams.
• Clear communicator — able to translate ambiguity into structured, actionable plans for writers.
• Experience writing operations, maintenance, and service documentation.
• Comfortable working as a self-starter in a fast-paced environment.
• Physical Demands
• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)