Senior Manager - Data & AI Governance

Mercury is seeking a Data & AI Governance leader to build and spearhead an enterprise-wide governance program for data and artificial intelligence. Reporting to the Chief Risk Officer, this leader will establish practical standards for how data and AI are owned, developed, used, protected, and monitored across the organization.

The ideal candidate combines strong governance and risk-management experience with sufficient technical fluency to work effectively with Data, Engineering, Product, Information Security, Legal, Compliance, and business teams. This person should be comfortable building in a fast-moving environment and designing governance that supports responsible innovation without creating unnecessary complexity.

This role will work closely with the Model Risk Management and Information Security teams while maintaining a distinct mandate: Data & AI Governance will establish enterprise governance and responsible-use standards, while Model Risk Management will retain responsibility for model inventory, tiering, validation, and model-risk oversight.

Key Responsibilities:

• Develop and implement Mercury’s enterprise Data and AI Governance frameworks, policies, standards, and operating model.
• Establish clear accountability for data ownership, stewardship, quality, lineage, classification, access, retention, and appropriate use.
• Create a risk-based governance process for AI use cases across their lifecycle, including intake, assessment, approval, implementation, monitoring, and retirement.
• Develop responsible-AI principles and standards addressing transparency, explainability, fairness, privacy, security, human oversight, reliability, and regulatory compliance.
• Maintain an enterprise inventory of material data assets, AI use cases, and related governance decisions in coordination with relevant stakeholders.
• Define risk-based classifications and governance requirements based on the sensitivity, complexity, materiality, and customer or regulatory impact of each use case.
• Establish governance for internally developed, vendor-provided, and embedded AI capabilities, including generative AI.
• Partner with various Product, Engineering, Data, and business teams to embed governance requirements into development and change-management processes.
• Coordinate with Model Risk Management to determine when an AI use case meets the definition of a model and is subject to model-risk requirements.
• Partner with Information Security and Technology Risk on data protection, cybersecurity, access, architecture, resilience, and technology-control considerations.
• Partner with Legal and Compliance to identify and implement applicable regulatory, contractual, consumer-protection, and privacy requirements.
• Develop processes for identifying, documenting, escalating, and remediating data- and AI-related risks and issues.
• Establish metrics/reporting to provide management and Board committees with visibility into data quality, governance maturity, AI adoption, exceptions, incidents, and emerging risks.
• Monitor regulatory developments, industry practices, and emerging risks related to data and AI, and translate them into proportionate governance expectations.
• Support relevant Data and AI governance forums/committees and facilitate timely, well-documented decisions.
• Eventually, build and lead a high-performing Data & AI Governance team as the program matures.
• Promote a culture in which data is treated as an enterprise asset and AI is used responsibly, transparently, and in alignment with Mercury’s risk appetite.

Qualifications:

• 10+ years of relevant experience in data governance, AI governance, technology risk, information governance, model risk, privacy, compliance, or a related discipline.
• Demonstrated experience building or materially enhancing a data governance, AI governance, or responsible-AI program.
• Strong understanding of data ownership, stewardship, quality, lineage, metadata, classification, access, retention, and lifecycle management.
• Working knowledge of AI and machine-learning concepts, including generative AI, large language models, training and inference data, explainability, bias, performance monitoring, and human oversight.
• Experience developing practical, risk-based policies and governance processes that can operate effectively in a fast-moving technology environment.
• Ability to distinguish among data governance, AI governance, model risk, information security, privacy, and compliance responsibilities while coordinating effectively across those functions.
• Strong judgment and the ability to balance innovation, customer outcomes, regulatory expectations, and risk management.
• Demonstrated ability to influence senior executives, technical teams, and business leaders without relying solely on formal authority.
• Excellent written and verbal communication skills, including the ability to explain complex technical and risk concepts to executive and Board audiences.
• Experience leading teams and managing cross-functional programs with multiple stakeholders.
• Strong 1LOD/2LOD judgment with an understanding of how enterprise Risk should govern, challenge, and partner with Engineering without taking ownership of 1LOD risks.
• Pragmatic judgment: Translates principles into workable processes and focuses on material risks over theoretical ones.
• Technical curiosity: Understands technical complexity while staying focused on business and customer outcomes.
• Decisive and collaborative: Makes sound decisions amid ambiguity, moves quickly, and challenges constructively across teams

Preferred Qualifications:

• Experience within a fintech, financial institution, technology company, or other highly regulated environment.
• Familiarity with banking regulatory expectations for data management, model risk, third-party risk, privacy, consumer protection, and information security.
• Experience with recognized data- and AI-governance frameworks and standards, such as DAMA-DMBOK, NIST AI RMF, ISO/IEC 42001, or comparable frameworks.
• Experience governing third-party data, vendor AI solutions, and embedded AI capabilities.
• Technical or analytical experience in data architecture, data engineering, machine learning, analytics, or software development.
• Experience operating in a company-building or bank-building environment
• *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
• Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.