layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Job opportunity
Enterprise Customer Success Manager
VisibleThread
Arlington, VA, US
Source: VisibleThread careers · View original posting
- Employment
- full time
Employer job description
From VisibleThread's posting. “We” and “our” refer to the employer.
VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.
You'll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.
About the Role
Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
Own $3M in ARR across a number of large Enterprise Accounts
Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
Solve problems. Be the bridge between customers and our product and support teams when issues come up.
Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.
Requirements
- 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
- Experience working in the GovCon industry would be beneficial
- Strong program management experience, change management and supporting user adoption
- Must be AI savvy
- Comfortable with technology — you can learn a product deeply and explain it simply.
- A genuine curiosity about customers' problems, and the drive to solve them.
- Sharp communication skills, written and verbal.
- A self-starter who thrives on ownership, not hand-holding.
Benefits
- Work with major global brands across Defense, IT Services, and Healthcare.
- A flat, fast-moving team with real career growth.
- 100% paid private medical insurance.
- Flexible working schedule.
- Competitive salary and annual leave.
- Monthly all-hands and team events with people worldwide.
- Ready to help enterprise customers win with VisibleThread? We'd love to hear from you.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Listing check
- Employer posted
- · 69 days ago
- Status
- Listed as a current opening
- Apply goes to
- Workable, the employer's hiring system
Posted over two months ago. Hiring can take months, so age alone is not a warning. If you are unsure, check the employer's careers page.
How to spot a ghost jobGhost Job Checker: check another job link
The checker shows whether the employer still lists a job.