Workflow Manager

USFS is an ISO 9001 management consulting firm with headquarters in the National Capital Region and offices and staff in 12 US states. USFS staff average 10+ years of professional experience, over 80 percent of our staff have bachelor’s degrees, and over half have advanced degrees in business and technology. USFS was founded in 2010 and provides financial management, acquisition management, program management, and data analytic support services to federal and state governments.

• Workflow Manager (TMT Coordinator)
• Location: Pentagon
• Clearance: Active Secret REQUIRED
• Company: US Federal Solutions

Overview

US Federal Solutions is seeking a detail-oriented and highly organized Workflow Manager (TMT Coordinator) to support the Office of the Assistant Secretary of the Air Force for Manpower and Reserve Affairs (SAF/MR).

This role is central to maintaining operational discipline across the organization. You will manage the flow of taskings, correspondence, and executive communications, ensuring that leadership priorities are executed on time, with precision, and in full compliance with Air Force standards.

If you thrive in a fast-paced headquarters environment and are known for keeping teams aligned, deadlines on track, and deliverables clean and accurate, this role will put you at the center of mission execution.

Key Responsibilities

• Workflow & Task Management (TMT)
• Serve as the primary administrator for the Task Management Tool (TMT), managing the intake, routing, tracking, and closure of all organizational taskings
• Monitor incoming actions daily and ensure all tasks are assigned within 24 hours to the appropriate directorates or external stakeholders
• Maintain full visibility of task status, proactively identifying risks to deadlines and coordinating follow-ups to ensure on-time completion
• Compile and distribute weekly task summaries (Mondays) and develop executive status briefings (Fridays) for leadership review
• Correspondence & Executive Support
• Draft, format, and prepare official correspondence, reports, memorandums, and presentations in accordance with Air Force standards (AFH 33-337, Tongue and Quill)
• Conduct rigorous quality control reviews to ensure all materials are accurate, properly formatted, and ready for senior leader signature
• Manage the end-to-end lifecycle of correspondence, including tracking, coordination, and final distribution
• Suspense & Accountability Management
• Track all assigned actions and correspondence to ensure 100% compliance with suspense dates
• Maintain accurate records within approved systems of record, ensuring transparency and accountability across the organization
• Coordinate with stakeholders to resolve delays and maintain workflow continuity
• Records & Information Management
• Support records management in accordance with AFI 33-322, maintaining file plans and ensuring proper classification and disposition of records
• Assist with electronic records filing and provide guidance to staff on records management practices
• Deliver periodic training and support to records custodians to ensure compliance and consistency
• SharePoint & Content Management
• Manage and maintain SAF/MR SharePoint and Air Force Portal sites, ensuring content is current, accurate, and well-organized
• Post and update materials within established timelines, typically within one business day of receipt
• Conduct regular site reviews to archive outdated content and identify issues such as broken links

Requirements

• Office Hours: 0800 to 1700 Monday through Friday
• Onsite at Joint Base Andrews
• Required Qualifications
• 4+ years of experience in workflow management, executive support, or administrative operations within a federal or DoD environment
• AS Degree or higher
• Active SECRET CLEARANCE REQUIRED
• Experience managing tasking systems such as TMT or similar workflow tools
• Strong knowledge of Air Force or DoD correspondence standards
• Exceptional attention to detail with strong organizational and time management skills
• Proficiency with Microsoft Office Suite and SharePoint
• Experience supporting Headquarters Air Force or senior-level leadership offices
• Familiarity with records management systems (e.g., AFRIMS)
• Experience preparing executive-level briefings and status reports
• Ability to operate effectively in high-tempo, deadline-driven environments