Infrastructure / DevOps Engineer

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

Transform9's platform handles real patient calls around the clock. The infrastructure has to be reliable, scalable, and secure — there is no acceptable downtime. As our Infrastructure / DevOps Engineer, you'll own the AWS infrastructure that runs the platform, build and maintain the CI/CD pipelines that ship it, and grow into a Site Reliability function as the team scales. This role is for someone who thinks in systems, automates everything, and takes platform reliability personally.

What you'll do

• Design, build, and manage AWS infrastructure for a real-time, high-availability voice AI platform
• Own CI/CD pipelines — build, test, deploy, and rollback automation across all environments
• Define and implement infrastructure-as-code using Terraform, CDK, or equivalent
• Monitor platform health, define SLOs/SLAs, and build alerting and observability tooling
• Respond to and lead resolution of infrastructure-level incidents; drive post-mortems
• Harden infrastructure for HIPAA compliance — encryption, access controls, audit logging, and network security
• Partner with engineering teams to optimize system performance, cost, and scalability
• Grow the SRE practice: runbooks, incident response playbooks, chaos engineering, and reliability reviews
• Location
• Remote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).

Requirements

• 5+ years in infrastructure, DevOps, or cloud engineering roles
• Deep hands-on AWS experience (ECS/EKS, Lambda, RDS/Aurora, S3, VPC, IAM, CloudWatch, and related services)
• Proficiency with infrastructure-as-code (Terraform preferred)
• Strong CI/CD pipeline experience (GitHub Actions, Jenkins, or equivalent)
• Solid understanding of networking, security groups, load balancing, and DNS
• Experience with container orchestration (Docker, Kubernetes, or ECS)
• Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or equivalent)
• Understanding of HIPAA infrastructure requirements (encryption at rest/in transit, audit trails, access controls)
• Nice to have
• Site Reliability Engineering background or formal SRE experience
• Experience supporting real-time or high-throughput systems (voice, streaming, or similar)
• AWS certifications (Solutions Architect, DevOps Engineer, or SysOps)
• Experience with multi-region or active-active deployment architectures
• Database administration or performance tuning experience