Client Services Technician

About the Role:

As a Client Services Technician, you will be responsible for maintaining and service existing client systems and providing clients with unparalleled technical support in their homes. As a member of our Client Services Team, you will coordinate with our Field Service Manager, Operations, and Warehouse teams to effectively coordinate and implement service visits.

Who will love this job:

A problem solver - you enjoy tackling difficult problems and finding solutions to achieve the best possible results.

A punctual person - You are on time, and hate being late - you enjoy always being ahead of the game.

A quick learner - You are adaptable and able to make decisions quickly. You enjoy learning new things and about the different types of equipment we use each day.

A strong communicator - You can communicate with stakeholders at all levels of an organization with ease; you understand how to handle highly confidential information too

Responsibilities

• Work with Field Service Manager to schedule and complete onsite service visits
• Perform preventative maintenance procedures and service electronic equipment including but not limited to: lighting controls, motorized shading controls, security and surveillance systems, audiovisual systems, networking systems, and more.
• Fill out service appointment notes as needed
• Update drawings, remote monitoring services, and other documentation per company standards.
• Participate in service meetings and company planning as needed.

Requirements

• 2-5 years of experience working with low voltage electronics, security systems, control systems, networking equipment, motorized shading, or lighting control systems.
• Experience working with luxury clientele
• Experience with Salesforce is a plus