Clinical Trial Coordinator

About SiteLabs

SiteLabs is an early-stage, technology-forward company transforming independent pharmacies into trusted community access points for wellness screenings, clinical trials, and patient navigation. We partner with health systems, pharma sponsors, and CROs to improve patient access and health outcomes.

Our vision is to improve access to healthcare for the 100M+ people that independent pharmacies touch every year — the majority of whom are based in underserved communities. We believe pharmacy staff should be empowered to practice at the top of their license, and that pharmacies should participate in programs that make a measurable impact and generate sustainable, non-prescription revenue.

Role Overview

The Clinical Trial Coordinator is responsible for implementing and supporting multiple clinical trial programs across SiteLabs' decentralized pharmacy network. You will act as the primary liaison between pharmacies, clinical partners (CROs, sponsors, GI clinics), and SiteLabs internal teams — ensuring sites are equipped, compliant, and motivated to identify, refer, and retain patients.

This is a high-ownership, field-facing role suited for an organized, proactive individual with experience in clinical operations, trial recruitment, or healthcare program implementation.

Core Responsibilities

Trial Onboarding & Pharmacy Engagement

• Rapidly onboard and train new pharmacy sites on clinical trial workflows, protocol requirements, referral processes, and data capture.
• Serve as the primary point of contact for pharmacy staff across trials — maintaining consistent communication, addressing challenges, and keeping sites engaged.
• Customize training materials and lead virtual and in-person sessions to ensure readiness and protocol adherence.

Clinical Partner Coordination

• Coordinate with trial sponsors, CROs, and downstream care partners to ensure smooth referral, scheduling, and data capture.
• Maintain protocol alignment and communication between pharmacy sites and clinical care teams.
• Support appointment scheduling and logistics, especially in time-sensitive trial environments.

Pharmacy Success & Ongoing Support

• Serve as a dedicated success partner for each pharmacy site, owning the relationship from onboarding through the full program lifecycle.
• Conduct regular check-ins to review performance, celebrate wins, address challenges, and keep sites motivated and engaged.
• Monitor site-level metrics including referral volume, lead quality, and enrollment progress — proactively identifying gaps and removing barriers before they become problems.
• Share best practices across the network and act as each pharmacy's internal advocate within SiteLabs.

Performance Monitoring & Reporting

• Track pharmacy activity and recruitment performance using SiteLabs' platform and dashboards.
• Generate weekly progress reports and surface risks, gaps, or delays early.
• Partner with leadership to continuously iterate and improve implementation playbooks.

Compliance & Quality Assurance

• Ensure pharmacy execution aligns with IRB-approved materials, HIPAA standards, and GCP-compliant workflows.
• Conduct periodic site audits to validate compliance, training completion, and performance accuracy.
• Identify and escalate protocol deviations or data discrepancies promptly.

Clinical Program Support

• Support execution of non-trial clinical programs (e.g., health system screenings, patient navigation) during trial downtimes or as business needs require.
• Assist in optimizing pharmacy workflows and contributing to cross-functional clinical operations projects.

Requirements

• Required
• 2 to 4 years of experience in clinical trials, patient recruitment, pharmacy operations, or decentralized clinical programs.
• Strong interpersonal and training skills with comfort leading sessions and building trusted field relationships.
• Working knowledge of IRB protocols, HIPAA, and GCP principles.
• Organized, proactive, and able to manage multiple priorities in a fast-moving environment.
• Proficient with CRM or clinical tracking systems, dashboards, and remote coordination tools.
• Preferred
• Experience with independent pharmacy networks or community-based care delivery.
• Prior work with GI, oncology, metabolic, or primary care-related clinical trials.
• Experience in a startup, healthcare technology, or rapid-scale environment.
• Bilingual Spanish/English is a plus.